Information Technology Specialist

We are seeking an L1 Support Technician - Thin Client Deployment to support a large-scale thin-client upgrade project across healthcare facilities in Nebraska and Iowa. The ideal candidate will be responsible for deploying, configuring, upgrading, and replacing thin-client devices while ensuring proper connectivity, accurate asset tracking, and minimal disruption to end users., * The technician must be comfortable performing hands-on hardware deployment, troubleshooting, and inventory updates.

This is a hands-on, on-site role requiring technical troubleshooting skills, strong communication, and a willingness to travel between assigned locations., * Experience in L1 desktop support, IT support, or endpoint support. \n

• Knowledge of Windows desktop operating systems and endpoint troubleshooting. \n

• Understanding of thin-client deployment, Virtual Desktop Infrastructure (VDI), and hardware replacement. \n

• Basic networking knowledge, including TCP/IP, DHCP, DNS, and Ethernet. \n

• Experience with device configuration, deployment, inventory management, and technical documentation. \n

• Strong troubleshooting, communication, and coordination skills. \n

• Ability to work independently at client sites and collaborate with technical teams., * Hands-on experience with Dell Wyse thin clients and Wyse Management Suite (WMS). \n

• Experience with ServiceNow Hardware Asset Management (HAM) or similar asset management tools. \n

• Previous experience supporting healthcare IT environments. \n

• Experience with large-scale device refresh, migration, or deployment projects.

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• Deploy, configure, upgrade, and replace thin-client devices across assigned healthcare facilities. \n

• Configure and manage thin clients using Wyse Management Suite (WMS). \n

• Support Windows 10/11 environments and Windows 11 Persistent VDI connectivity. \n

• Troubleshoot thin-client hardware, peripherals, and basic network connectivity issues. \n

• Verify device functionality and ensure successful deployment at each site. \n

• Update device inventory, deployment status, and replacement records in ServiceNow Hardware Asset Management (HAM) or similar tools. \n

• Validate equipment against site inventory lists and document discrepancies or deployment exceptions. \n

• Coordinate with technical teams, project coordinators, and site contacts to complete deployments on schedule. \n

• Follow project procedures and maintain accurate deployment documentation. \n

• Travel between assigned sites as required to support project activities. \n

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