Production Support Engineer

• Troubleshoot and resolve complex production issues to improve Application & Platform stability, performance, and availability.
• Review and validate application and platform changes, ensuring risks are identified and appropriate controls and documentation are in place.
• Develop and enhance monitoring, alerting, and observability capabilities to maximize Application & Platform performance and uptime
• Lead incidents, problem, and post-mortem activities, driving root cause analysis and continuous improvement across support processes.
• Ensure critical data feeds and messaging services meet SLAs while maintaining high availability of business-critical functions
• Collaborate across global teams and support operational responsibilities, including escalation management, disaster recovery coordination, and delegated Service Manager activities

Must Have Technical/Functional Skills

• Strong understanding of Linux/Unix administration and network infrastructure;
• SQL querying and database troubleshooting
• Support Mechanisms - REST API monitoring and troubleshooting; JSON/XML payload analysis
• GCP - OpenShift/Kubernetes administration; Microservices architecture support; Containerized application troubleshooting; Certificate and SSL management; Route and connectivity investigation
• Experience handling major incidents, problem management, change management, and release support activities.
• Ability to analyze application, middleware, database, and infrastructure issues across multiple technology stacks.
• Monitoring & Observability - Geneos, Splunk, Grafana & New Relic, Scheduling Tools (Control-M). Splunk dashboard creation and analysis;
• Kafka topic monitoring and troubleshooting; Integration troubleshooting with authentication and access management services
• Excellent troubleshooting skills and an ability to think independently to ensure solutions are achieved.
• Excellent communication skills both verbal and written
• Ability to work in a team environment where solutions may come from multiple areas
• Curious approach to problem solving with a desire for quality and avoiding repeat incidents., BACHELOR OF COMPUTER SCIENCE