Technical Support Specialist, Sr

Responsible for developing, implementing and managing improvement projects, and/or provide diagnostic subject matter expertise to enhance the overall reliability, efficiency and safety of the plant. Position can exist in the following environments: Plant, Plant Support, or Fleet Maintenance., * Conduct root cause analysis and prepare reports for management use

• Provide primary or backup technical support for various plant system and processes
• Utilize online monitoring systems and tools to analyze, trend, and monitor plant performance data in an effort to improve plant operation
• Provide technical support to maintenance, outage, and smaller capital projects
• Technical Lead on specific / complex projects
• Support problem solving, equipment condition assessments and represent Entergy during shop repairs
• Plant Support assignments may engage in diagnostic services (vibration analysis, off-line motor testing, Infra-red, performance testing, vacuum leak-detection, etc.)
• Maintain and Monitor DCS, Mark VI, and Allen Bradley Control systems
• Make approved logic changes in DCS
• Oversee Alarm Management System
• Work in conjunction with IT on any plant computer system problems
• Train upcoming Production Techs in the DCS, Mark VI, and Allen Bradley Control Systems
• Project management
• Maintain the plant Relays

Minimum Education:

• High school diploma or GED or equivalent experience
• Preferred:
• Associate degree in Engineering Technology or bachelor’s degree in Science in a technical field

Minimum Experience:

• At least 6 - 8 years of power plant or relevant technical experience is preferred

Minimum Knowledge, Skills and Abilities:

• Proficiency in all applications of the Microsoft Toolkit
• Must possess good computer skills
• Ability to work independent of direct supervision
• Good communication skills also required
• Duties often require call outs and work after normal hours
• Be able to keep records and reports

Additional Responsibilities: As a provider of essential services, Entergy expects its employees to be available to work additional hours, to work in alternate locations, and/or to perform additional duties in connection with storms, outages, emergencies, or other situations as deemed necessary by the company. Exempt employees may not be paid overtime associated with such duties., As a provider of essential services, Entergy expects its employees to be available to work additional hours, to work in alternate locations, and/or to perform additional duties in connection with storms, outages, emergencies, or other situations as deemed necessary by the company. Exempt employees may not be paid overtime associated with such duties.