IT Technician

Three Rivers Treatment Center is seeking a dependable and customer-focused IT Technician to provide onsite technical support for our residential, clinical, educational, and administrative departments.

The IT Technician will troubleshoot technology issues, maintain computer and network systems, support users, and help ensure the security and reliability of our technology infrastructure., Provide onsite technical support to staff across all departments.

Troubleshoot computers, laptops, printers, tablets, phones, software, and network issues.

Support Wi-Fi, network switches, voice/phone systems, and general computer networks.

Set up computers, workstations, user accounts, email, and access credentials.

Assist with Active Directory and network administration.

Support EHR/EMR, email, internet, file servers, and security systems.

Install and update software and equipment.

Maintain IT equipment inventory.

Document technical issues and resolutions.

Provide basic staff training and cybersecurity awareness.

Support HIPAA, FERPA, and organizational data-security requirements.

Respond to urgent IT needs, including occasional after-hours support.

Associate’s degree in IT, Computer Science, or related field or equivalent experience.

Minimum 2 years of IT/technical support experience.

Experience with Windows, Microsoft Office 365, computers, networks, Wi-Fi, and troubleshooting.

Strong communication and customer service skills.

Ability to work independently and manage multiple priorities.

Must be at least 19 years of age in accordance with applicable Virginia residential facility requirements., Healthcare, behavioral health, residential, or educational IT experience.

EHR/EMR experience.

Active Directory and network administration experience.

CompTIA A+, Network+, or similar certification.

Required

Valid driver’s license.

CPR/AED/First Aid.

Behavioral Management Certification or ability to obtain required certification.

The salary of the finalist selected for this role will be set based on a variety of factors, including but not limited to, internal equity, expereince, education, location, speciality and training. This pay scale is not a promise of a particular wage.