Technical Learning Service Lead

The Technical Learning Program Lead ensures the effective delivery of technical education and Group required certification programs by managing planning, scheduling, and execution in alignment with product line needs and Schindler certification standards. This role oversees logistics, learning center readiness, and LMS administration, while maintaining accurate training records and driving continuous improvement through data analysis. Serving as the primary liaison among product line leaders, instructors, and field leadership, the Program Lead communicates schedules, participant requirements, and compliance expectations. Additionally, the role is accountable for managing equipment, safety infrastructure, and monitoring training budgets to optimize resources and ensure a safe, efficient education environment.

Essential Function

1. Lead education planning & scheduling at assigned learning centers

2. Oversee on-site and off-site training operations and logistics

3. Manage facility equipment and resources
4. Ensure LMS administration & training records management
5. Analyze training effectiveness, reporting and continuous improvement
6. Provide instructor and student support
7. Monitor Schindler Group training and certification requirements for program alignment. What you bring

• Associate or bachelor’s degree in: Education, Human Resources, Business Administration, or related field (equivalent experience accepted).

Experience

• 1-3 years of relevant experience, proficiency in LMS and Microsoft Office, and strong organizational and communication skills.

Knowledge, Skills and Abilities

• Advanced organizational and planning skills
• Ability to manage multiple concurrent programs
• Strong communication across all levels of the organization
• Customer-service mindset with internal stakeholders
• Problem-solving under operational pressure
• Learning Management Systems (LMS) administration
• Microsoft Office Suite:
• Excel (data tracking, reporting)
• Outlook (calendar management)
• PowerPoint (communication materials)
• Teams & SharePoint (collaboration and storage)
• Data reporting and analysis

Travel/Physical/Other

• Ability to travel between learning centers (minimum 10%), The above represents the typical salary range for this position. Revisions to the range may be considered based on your experience, education, location, demonstrated skills, and alignment with business priorities. Please note that the compensation listed reflects only base salary and does not include variable incentives or benefits. This position is eligible for an annual bonus based on performance.

• Fully vested 401k match, up to 7% of total eligible compensation.
• Competitive Medical, Dental and Vision Plans - Effective from first day of hire.
• 3 weeks’ vacation which increases with tenure, 7 sick days, 3 floating holidays and8 Company Observed Holidays.
• Tuition Reimbursement - Eligible after 6 months of service.
• Parental Leave - 100% base pay for 6 consecutive weeks within first year of achild’s birth or adoption.
• A wide range of development opportunities to boost your professional and leadership growth.

Base Salary $91,100 - $112,000

Our elevators, escalators, and moving walks safely transport more than twobillion of us up and down buildings and across transportation hubs every day. As part of the Schindler team, you’ll discover meaningful work that enhancesquality of life for communities, and contribute to making places more accessible,inclusive, and sustainable for all. By joining us, you don’t justbecome part of our success story; you help shape the future and continue ourrich legacy that started back in 1874., Become part of our team, help us enhance quality of life and drive innovationwhile raising the bar for safety and sustainability. We value your diverse skills andperspectives as together we shape the sustainable cities of today and tomorrow.