System Support Specialist

Phoenix Staff is seeking a System Support Specialist for a 3-month contract opportunity supporting end users in an enterprise IT environment. This on-site position focuses on providing technical support for computer systems, Microsoft 365 applications, endpoint devices, and related technologies. The ideal candidate has hands-on experience with Microsoft Intune, strong PC troubleshooting skills, and the ability to diagnose and resolve hardware and software issues efficiently. This role requires a customer-focused approach, strong problem-solving abilities, and the ability to work independently while collaborating with other IT support teams., * Provide on-site and remote technical support for desktops, laptops, virtual systems, and mobile devices in an enterprise environment.

• Troubleshoot and resolve hardware, software, operating system, and application-related issues for end users.
• Support Microsoft 365 applications, including installation, configuration, troubleshooting, and general user assistance.
• Assist with endpoint configuration, device management, and troubleshooting using Microsoft Intune.
• Install, configure, maintain, and upgrade computer hardware, software, and supported operating systems.
• Diagnose and resolve issues involving peripheral devices, including printers, scanners, and other connected equipment.
• Respond to technical support requests, investigate reported issues, and document troubleshooting steps and resolutions in the ticketing system.
• Escalate complex technical issues to appropriate support teams and collaborate to restore services promptly.
• Maintain accurate documentation of system configurations, equipment, maintenance activities, and technical procedures.
• Support IT projects, software upgrades, system improvements, and other technical assignments as needed.
• Coordinate with third-party vendors to troubleshoot and resolve hardware or software issues when necessary.

• Bachelor’s degree in Information Technology, Computer Science, or a related field, or equivalent practical experience.
• Typically less than 2 years of relevant technical support experience with a bachelor’s degree or equivalent qualifications.
• Experience providing IT support in an enterprise environment.
• Working knowledge of Microsoft Intune and endpoint management.
• Experience supporting and troubleshooting Microsoft 365 applications.
• Strong PC troubleshooting skills, including diagnosing hardware, software, and Windows operating system issues.
• Familiarity with desktop, laptop, mobile device, and peripheral setup and support.
• Ability to install, configure, and troubleshoot applications across supported computing platforms.
• Experience managing technical support tickets, documenting resolutions, and following escalation procedures.
• Strong analytical, communication, and customer service skills.
• Ability to work independently, prioritize assigned tasks, and collaborate effectively with internal IT teams.

Preferred Skills

• Experience supporting physical, virtual, and mobile computing environments.
• Familiarity with enterprise device management, software deployment, and endpoint configuration.
• Experience assisting with workstation upgrades, software evaluations, and IT infrastructure support projects.
• Ability to coordinate with third-party vendors and cross-functional technical teams to resolve issues.
• Strong organizational skills and attention to detail when maintaining technical documentation and managing support requests.