System Engineer

• Provide an effective hosting environment by designing, installing, upgrading, and maintaining hosting resources such as servers, storage, backup, virtual desktops
• Assure optimum performance by monitoring hosted resources, recommending improvements, finding better price-performance options, addressing changes to system and / or user requirements, and taking actions to optimize performance of servers, storage, and virtual resources
• Coordinate activities of contracted system monitoring & update services provider
• Maintain integrity and stability to the systems and Agency data by designing, installing, operating, and providing documentation for backup onto alternative media and / or locations. Strives for “three nines” availability in design and usage of systems.
• Maintain the IT Department Disaster Recovery Plan
• Monitor and insure performance of user and system platforms that utilize hosted / virtual resources (namely, VM servers, VM desktops, “thin applications”). Collaborate on issues of application performance with other agency resources
• Serve as a member of the IT Security Incident Response Team
• Factor security in all work decisions and actions
• Document the hosted environment, servers and their usage, storage and usage, component configurations, and other information describing the system design.
• Provide after-hours on-call IT support for agency staff

• Bachelor’s degree in information technology or equivalent professional experience

• Five or more years of professional experience implementing and administering the following technologies in an enterprise computing environment: 1. VMware ESXi, vCenter, vSAN, and/or comparable hypervisors 2. Omnissa Horizon and/or comparable VDI solutions 3. M365, MS Exchange, MS Windows Server, MS SQL Server, Active Directory, Linux servers 4. MFA, SSO, SIEM, EDR, and backup solutions 5. Azure and AWS cloud platforms 6. TCP/IP networking, DNS, DHCP

• Competency using Windows PowerShell, Perl, Python, bash and/or other scripting languages to complete administrative tasks
• Ability to prepare clear and concise technical documentation and work effectively with ticketing and project management systems
• Availability to provide after hours on-call IT support

• Full time
• Exempt
• Salary starting at $72,783.08
• We offer a competitive salary commensurate to experience, * Accrue 36 days of combined time off per year for full-time employees (and increasing with years of service); pro-rated for positions 16 hours or more
• Comprehensive Health Insurance with 80% agency-paid premium support for individuals, couples, and families (pro-rated for part time). This Point of Service Plan features no deductible.
• Two Dental options
• Vision Insurance
• Employer 401(k) contributions
• Employer Paid Life, AD&D, Short Term and Long Term Disability insurance
• Medical & Childcare Flexible Spending Account
• Childcare Stipend
• Employee Assistance Program
• Employee referral program with financial payment
• Discounted online undergraduate/graduate courses through Champlain College truED
• Award-winning workplace wellness program including physical fitness groups for staff, financial wellness incentives, and ongoing workplace wellness advocacy and education
• Voluntary benefits from local/international businesses: discounted gym memberships, mobile phone service, ski/snowboard passes, auto/home insurance, and more!
• Employee referral bonus, subject to Howard Center policy.

Our Values: Clients are at the heart of our decision making. We are committed to individual and collective well-being and success. We are responsible stewards of the resources entrusted to us. We are steadfast in our practice and pursuit of excellence.

Provide a stable, current, performant, and cost-effective computing environment for Howard Center by designing, installing, upgrading, maintaining, and optimizing the Agency’s on-premises and hosted computing resources. This position is performed in-person, in Burlington VT.