Information Technology Specialist/Senior Specialist

Kostelanetz LLP, a nationally recognized 80-year-old law firm specializing in tax controversy, white-collar criminal defense, government and internal investigations, trust and estate planning, transactional tax, commercial litigation, and government procurement and contracting, seeks an Information Technology Specialist (or Senior Specialist, depending on experience) to serve as the firm’s lead for IT and to manage the firm’s day-to-day technology needs, troubleshoot hardware, software (Saas), and basic networks, as well as spearheading technology-related projects and initiatives., Setup and Maintenance

• Administer and maintain on-premises and cloud-based IT environments.
• Configure, deploy, and maintain computers, printers, scanners, phones, and other technology.
• Set-up new workstations, configure SaaS, and apply system updates.
• Assist with A/V and conference room technology.

User Onboarding and Offboarding

• Set up user accounts, devices, permissions, and access to firm systems for new hires, applying the firm’s security standards, and update the hardware and Saas inventories.
• Adjust access when staff change roles
• Offboard departing staff promptly: disable accounts and access, recover devices, and preserve email and documents per firm retention policies.

Technical Support

• Diagnose, troubleshoot, and fix problems with computers, printers, phones, other equipment, and networks.
• Log, track, and resolve support requests using help desk software.
• Troubleshoot issues with the firm’s SaaS applications and technology platforms, including email, document management systems, VPNs, legal technology platforms, and others.
• Track systemwide outages and issues and provide notifications and real-time updates to staff.

Cybersecurity Support

• Configure and maintain multifactor authentication and other user access and security systems.
• Configure, maintain, and monitor backups of firm data.
• Monitor vendor compliance with internal data protection policies, industry standards, and regulatory requirements.

Asset and Information Tracking

• Keep an accurate inventory of hardware and equipment.
• Keep an accurate inventory of SaaS and accountholders.

Internal Communications

• Create internal procedure documentation and how-to guides to provide to staff.
• Draft and circulate notifications and real-time updates about system outages, repairs, and other issues to staff.

Technology-related Projects and Initiatives

• Work with the Manager of Cybersecurity and Technology Strategy to develop technology-related projects and initiatives and make recommendations to firm leadership
• Evaluate new legal and office technologies
• Organize vendor demonstrations
• Oversee the implementation and rollout of new tools

Vendor Management

• Serve as the primary operational point of contact and liaison with external technology vendors and outside IT providers
• Manage the evaluation, selection, and onboarding process for new IT hardware, SaaS, and service providers
• Track and resolve vendor escalations, service failures, or disputes
• Monitor vendor compliance with internal data protection policies, industry standards, and regulatory requirements
• Review and process IT vendor invoices

• Proficiency with the Microsoft 365 administrative environment, including Entra ID, Exchange Online, and related Microsoft 365 administration tools
• A solid foundation in IT fundamentals, including networking, switches, Wi-Fi, endpoints, and general troubleshooting
• Strong working knowledge of Microsoft Office applications, particularly Outlook and Word
• Familiarity with law firm technology or the legal industry, including document management systems, legal research platforms, eDiscovery platforms, accounting systems, and legal AI tools
• Excellent problem solving skills; ability to find the root cause of an issue and test fixes quickly
• Professional demeanor; sound judgment, discretion, and absolute confidentiality
• Outstanding customer service mindset; ability to provide reassurance to users when helping to fix their tech problems
• Excellent written and verbal communication; ability to explain hard technical ideas in simple words for regular staff
• Exceptional attention to detail; both in communications to staff and when checking system logs, security settings, or other technical elements.
• Strong organizational and project management discipline
• Punctual and reliable; able to work independently and as part of a team in a fast-paced environment, managing multiple projects and deadlines
• Ability to adapt and set direction for firm equipment and emerging SaaS and AI tools as technology changes

Preferred Education and Experience:

• A bachelor’s degree in a computer or STEM-related field
• Specialist: 1-3 years of hands-on technical experience or relevant industry certifications (law firm strongly preferred)
• Senior Specialist: 3+ years of progressive IT experience involving infrastructure management, cloud integration (AWS/Azure), or specialized cybersecurity tasks.

Physical Requirements:

• On-site presence
• Sitting up to 50% of the time
• Lifting and carrying up to 30 pounds independently, with heavier items (50+ pounds) occasionally required with assistance
• Occasional walking, bending, stooping, kneeling, reaching, and stretching
• Manual Dexterity: Using fingers and hands to type, assemble small parts, plug in cables, and handle delicate computer or network components