Clinic Informatics Analyst

The Clinic Informatics Support Analyst supports the effective use of electronic health record (EHR) systems and related clinical technology across clinic operations. Working closely with Population Health, clinical operations, Information Technology, providers, and other end users, this position assists with workflow improvement, system testing, staff training, troubleshooting, implementation support, data quality, and standardization of electronic workflows.

The position serves as a liaison between clinical and operational staff and technical resources, helping identify workflow challenges, investigate system issues, communicate user needs, and support practical solutions that improve efficiency, documentation, patient care, and quality performance., * Provide day-to-day support to clinic staff related to EHR workflows and functionality.

• Assist staff with troubleshooting workflow and application issues and determine when concerns require escalation to IT, Informatics, leadership, or the EHR vendor.
• Serve as a knowledgeable resource for common eClinicalWorks workflows and functionality.
• Assist with reviewing current workflows and identifying opportunities to improve efficiency, consistency, documentation, and user experience.
• Gather feedback from providers and staff regarding EHR-related needs, challenges, and enhancement opportunities.
• Help translate clinical and operational needs into clear requests for technical or informatics support.
• Maintain documentation of identified issues, enhancement requests, resolutions, and outstanding follow-up items.
• Support implementation and ongoing optimization of EHR-related tools and workflows as assigned.

Testing & Implementation Support

• Participate in testing of EHR updates, workflow changes, new functionality, and system enhancements.
• Develop and follow basic testing scenarios to confirm that workflows function as expected.
• Document testing results, identified issues, and follow-up needs.
• Assist with user acceptance testing and coordinate feedback from affected staff.
• Support go-live activities for new workflows, technology, or EHR functionality.
• Assist with post-implementation monitoring to identify workflow problems, staff questions, or additional training needs.
• Participate in troubleshooting and validation following system updates or changes.

Workflow & Process Improvement

• Observe and evaluate clinic workflows to identify inefficiencies, inconsistencies, and opportunities for standardization.
• Assist in developing and maintaining standard workflows and procedures related to EHR use.
• Work collaboratively with clinical, front-office, referrals, Population Health, and other operational teams to support efficient electronic workflows.
• Identify recurring workflow or documentation issues and communicate findings to appropriate leadership.
• Support process-improvement initiatives involving clinical technology and electronic documentation.

Quality & Data Integrity

• Support Population Health and Quality Management activities involving EHR documentation, clinical data, care gaps, and quality reporting.
• Assist with validation of electronically reported information against source documentation when requested.
• Identify potential documentation, workflow, or data-quality discrepancies and escalate findings appropriately.
• Assist with audits and data-validation activities related to quality measures, operational reporting, or clinical workflows.
• Support efforts to improve the use of structured EHR documentation and standardized workflows.
• Maintain documentation necessary to support quality improvement and audit readiness.

Training & End-User Support

• Provide individual and group support to staff learning new or revised EHR workflows.
• Assist with development of tip sheets, quick-reference guides, standard work, and other training materials.
• Reinforce standardized workflows and organizational expectations for EHR use.
• Provide additional support following new implementations or workflow changes.
• Communicate technical information in clear, practical language appropriate for clinical and nontechnical users.
• Identify recurring training needs and communicate recommendations to leadership.

Documentation & Coordination

• Maintain organized records of informatics projects, workflow changes, testing, identified issues, and resolutions.
• Participate in Informatics, Population Health, Quality, implementation, and vendor meetings as assigned.
• Track assigned action items and provide follow-up on outstanding issues.
• Coordinate with IT, vendors, department leadership, and end users as needed to facilitate issue resolution.
• Assist with development and maintenance of policies, procedures, standard work, and other documentation related to clinical technology.

Privacy, Security & Professional Accountability

• Follow organizational policies related to HIPAA, privacy, cybersecurity, system access, and change management.
• Maintain confidentiality of patient, employee, and organizational information.
• Use approved processes when requesting or implementing system changes.
• Recognize issues that require escalation to clinical, technical, compliance, privacy, security, or leadership personnel.
• Perform other informatics, quality, training, and implementation duties within the scope of demonstrated competency.

If you’re looking for a meaningful career where your expertise, attention to detail, and problem-solving skills can support healthcare services in our community, we encourage you to apply., * Associate degree in health information technology, healthcare administration, information systems, nursing, allied health, or a related field preferred. Relevant healthcare and EHR experience may substitute for formal education.

• Minimum of three years of hands-on experience working with eClinicalWorks (eCW) in a healthcare setting required.
• Demonstrated understanding of ambulatory healthcare workflows and electronic health record use.
• Experience assisting end users with EHR workflows, troubleshooting, training, or implementation.
• Ability to learn and support clinical applications and technology.
• Working knowledge of medical terminology, HIPAA, patient confidentiality, and healthcare documentation.
• Basic to intermediate proficiency with Microsoft Excel, Word, Outlook, and common collaboration tools.
• Strong written and verbal communication skills.

Preferred Qualifications

• Experience working with Cerner/Oracle Health EHR.
• Experience supporting more than one electronic health record or clinical information system.
• Experience with clinical workflow improvement, EHR implementation, testing, or optimization.
• Experience with population health, quality improvement, care-gap management, QAPI, or value-based care.
• Experience developing staff training materials, tip sheets, workflows, or standard operating procedures.
• Experience working in an ambulatory clinic, rural health clinic, community health center, or similar healthcare environment.
• Familiarity with healthcare reporting, data validation, or quality-measure documentation.
• Clinical, health information management, medical assisting, nursing, or other healthcare background is preferred but not required.