Application Analyst

The Application Analyst supports the effective, secure, and reliable use of the eClinicalWorks electronic health record across CHEMED’s ambulatory care environment. This role evaluates clinical and operational workflows, translates business requirements into system solutions, configures and tests application changes, supports implementations and upgrades, and monitors outcomes after deployment. Working under the direction of the EHR Optimization & Clinical Systems Manager, the analyst collaborates with providers, clinical staff, ancillary departments, operational leaders, vendors, and the EHR Team to improve patient care, regulatory compliance, data integrity, user adoption, and operational efficiency. This is a 100% on-site position that requires travel between satellite offices., * Maintain relationships with vendors, partnered services, and enterprise users to support the EHR’s best practices.

• Analyze current-state clinical and operational workflows, identify system utilization gaps and root causes, and develop future-state workflows that improve safety, efficiency, standardization, and user experience.
• Work independently to analyze and resolve system related problems.
• Identify system improvements and initiate system change requests directly to the vendor.
• Update existing documentation and develop new documentation to maintain the helpdesk knowledge base.
• Participate in developing documentation and participate in training for end users.
• Support new initiatives through early stages of deployment via direct communication, tickets, email, or other modes of communication.
• Assist departments in identifying problems and providing alternative and innovative solutions.
• Drive resolution of major informatics issues affecting data quality and integrity.
• Gather requirements and design the most accurate and efficient solution possible.
• Participate in the change control process and documents appropriately system changes.
• Responsible for implementation of system changes and configurations.
• Plan and coordinate downtime, change management, maintenance, and upgrades.

• Bachelor’s or Graduate’s Degree in business, computer science, health informatics, information systems, healthcare administration, or an equivalent combination of education and experience.
• Familiar with business process analysis and frameworks.
• Comfortable working with Electronic Health Record Systems. Experience with eClinicalWorks preferred.
• Demonstrates knowledge in ambulatory workflows, clinical documentation, order management, referrals, results management, patient communication, and role-based security.
• Demonstrates critical-thinking, systems-analysis, and problem-solving skills, with the ability to reproduce issues, distinguish configuration from workflow or technical causes, evaluate downstream impacts, document findings, and drive problems through resolution.
• Professional training or certification in eClinicalWorks, business analysis, health informatics, project management, IT service management, or change management is preferred., * EMR/EHR: 3 years (Required)