IT Support Specialist (Level 1)

• Front-line Support: Serve as the initial point of contact for technical assistance via phone, email, or in-person, managing support tickets from creation to resolution.
• Hardware Troubleshooting: Diagnose and resolve issues with Windows-based desktops, laptops, printers, barcode scanners, and other peripherals essential to our manufacturing floor.
• Software & Application Support: Assist users with a variety of software, including Google Workspace Enterprise, Microsoft Office, our ERP system (Infor CSI/Syteline), and label printing software (BarTender).
• User Account Management: Manage user accounts and permissions in our hybrid environment, including Microsoft On-prem Active Directory and Google Workspace.
• Basic Network Support: Perform basic network troubleshooting for connectivity issues related to our Cisco Meraki and Ubiquiti Unifi systems.
• System Maintenance: Assist with the setup, configuration, and deployment of new workstations and equipment.
• Documentation: Create and maintain documentation for common issues, solutions, and user guides.

• Proven experience in a helpdesk or IT support role.
• Strong proficiency in troubleshooting Windows OS and various computer hardware.
• Solid understanding of fundamental networking concepts (TCP/IP, DNS, DHCP, VLAN).
• Excellent problem-solving skills and the ability to work effectively under pressure.
• Strong customer service orientation, communication skills, and patience, especially when assisting non-technical users .
• Must be able to work on-site during standard business hours and participate in an on-call rotation for after-hours remote or on-site support as needed.

Preferred (Bonus Points):

• Experience working in a manufacturing environment.
• Hands-on experience with any of the following:
• Google Workspace administration.
• Cisco Meraki or Ubiquiti Unifi dashboards.
• BarTender label design and printing software.
• Supporting an ERP system like Infor CSI (Syteline).
• Managing Synology NAS devices.
• CompTIA A+, Network+, or other relevant IT certifications.
• Relevant post-secondary education degree (college or technical institution).t

Physical Demands

• Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
• While performing the duties of this job, the employee is regularly required to stand and walk, talk, and hear. functions.. The employee is regularly required to sit; use hands to finger, handle, or feel; and reach with hands and arms. Specific vision abilities required by this job include the ability to be able to view a computer screen., * IT support: 2 years (Preferred)
• Computer networking: 2 years (Preferred)

• Aetna national health insurance after 60 days; company-provided long-term disability, optional dental and vision coverage. Short-term disability, critical illness, and pet insurance options
• 401(k) with up to a 2% company match after two years
• Employee kayak rentals and classes
• Paid vacation and holidays after 90 days of employment

To apply: Send your resume and wage requirements to HR@Jacksonkayak.com.

“Jackson Kayak is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, and veteran or disability status.”

The above statements are meant to describe the general nature and level of work being performed by individuals assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required of personnel so classified

Pay: $40,000.00 - $52,000.00 per year, * 401(k)

• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Professional development assistance
• Referral program
• Vision insurance