Data Specialist

Customer Portal & Data Entry:

• Audit and update customer portals to align with internal routing software.
• Enter and update order data accurately and on time.

Delivery Scheduling & Coordination:

• Schedule deliveries with customers via phone and text, gathering details such as delivery path, stairs, floor type, gate codes, and obstacles.
• Update delivery dates and times in customer portals and internal systems.
• Manage future-dated deliveries and notify customers of any changes.

Scheduling Exception Management:

• Monitor and resolve scheduling exceptions, contacting customers to address issues like delivery obstacles.
• Resolve flagged issues (e.g., stairs) by following up with customers.

Automated Systems & Order Routing:

• Review and respond to customer texts from the automated system.
• Identify and address unscheduled orders in the system, ensuring timely routing.

Post-Delivery & Final Audits:

• Conduct post-delivery audits to ensure accurate processing and resolve any discrepancies.
• Ensure driver apps are updated and ready for use.
• Audit out-for-delivery items and check for backdated orders.
• Enter and update time windows in customer portals for driver arrival times.

Customer Support & Issue Resolution:

• Provide customer support for scheduling, delivery, and other related inquiries.
• Follow up with customers to resolve concerns or changes via phone, email, or text.
• Monitor and respond to voicemail inquiries regarding deliveries and time windows.

• Proven experience in database management systems.
• Expertise in data modeling design, data warehouse architecture, and big data technologies.
• Demonstrated ability to manage multiple projects.
• Excellent analysis skills combined with cross-functional communication capabilities to translate complex data into clear insights.
• Leadership qualities with a proactive approach to problem-solving and process improvement in a fast-paced environment.

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance