IT Customer Support Analyst IV - Service Desk

The Information Technology Customer Support Analyst will be responsible for providing technical support to end-users of IT systems and applications. The role involves diagnosing and resolving technical issues, providing guidance and training to end-users, and ensuring that all issues are resolved in a timely and effective manner. The Information Technology Customer Support Analyst will also be responsible for documenting support requests and maintaining accurate records of support incidents., * Leads a team of service desk analysts, including hiring, training, and performance management.

• Understands and assists with maintaining operational efficiency withing the service desk team.
• Effectively collaborates with tier 2 and tier 3 resources to ensure end to end operational effectiveness across the incident lifecycle.
• Responsible for assisting with resource management and process management of the service desk team.
• Assists with the development of long term service desk strategies that align with the organization’s overall IT and business objectives.

• Preferred: Bachelor’s degree in Computer Science, Information Technology, a related field, or equivalent experience., * Required: 4+ years of experience in IT customer support or related field, with a focus on end-user support and troubleshooting OR Bachelor’s degree in Computer Science, Information Technology, a related field.

CoxHealth is a leading healthcare system serving 25 counties across southwest Missouri and northern Arkansas. The organization includes six hospitals, 5 ERs, and over 80 clinics. CoxHealth has earned the following honors for workplace excellence:

* Named one of Modern Healthcare’s Best Places to work five times.

• Named one of America’s Greatest Workplaces, Greatest Workplaces in Healthcare (2025, 2026), Greatest Workplaces for Women (2023, 2024), and Greatest Workplaces for Diversity (2024) by Newsweek and Plant-A Insights Group.
• Acknowledged by Forbes as one of the Best Employers for New Grads.
• Healthcare Innovation’s Top Companies to Work for in Healthcare (2025).