IT Service Desk Analyst

Bay Area Healthcare Group, Ltd.
New York, NY, United States
23 days ago
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Role details

Contract type
Permanent contract
Employment type
Full-time (> 32 hours)
Compensation
$55,000.0 - $75,000.0
Working hours
Regular working hours
Job source

Tech stack

Issue Tracking Systems Network Troubleshooting Networking Basics Office Suite Software Troubleshooting Information Technology User Accounts

Job description

  • Respond to IT support requests by phone, email, or help desk system
  • Troubleshoot computer, software, printer, and network issues
  • Set up user accounts, devices, and workplace technology
  • Document technical issues and track resolutions
  • Escalate complex problems to the appropriate IT team
  • Assist with software updates and basic security procedures

Requirements

  • Experience in IT support, help desk, or technical service
  • Knowledge of Windows, office applications, and basic networking
  • Strong troubleshooting and communication skills
  • Ability to manage multiple support requests
  • Familiarity with ticketing systems is preferred
  • IT certifications or relevant technical education are a plus

Benefits & conditions

  • Competitive salary
  • Paid time off
  • Health benefits, subject to eligibility
  • Training and professional development opportunities

About the company

Corporate Suites provides furnished office space and workplace solutions for businesses. Reliable technology support can help maintain smooth office operations and a productive work environment.

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