ICT Project Manager

UNOPS has partnered with the UN Secretariat to provide support services covered in this TOR. This is a position in UNOPS for supporting projects carried out for the United Nations Secretariat. The incumbent of this position will be personnel of UNOPS under its full responsibility., The ICT Project Manager will be accountable for the successful delivery of technology and infrastructure projects from initiation through closure. Working closely with technical teams, UN entities, field missions, vendors, and senior stakeholders, the role will ensure projects remain aligned with organizational objectives and that technical, operational, stakeholder, risk, and governance requirements are effectively managed throughout the project lifecycle.

This ICT Project Manager role has a strong international and technical scope, requiring regular coordination with the UN technical teams across different regions and time zones, as well as direct engagement with users and stakeholders located globally., The personnel will be supervised by UNOPS’s Senior Programme Manager and will be responsible for the following duties, * Coordinate ICT infrastructure and technology projects, supporting all project phases from initiation and planning to implementation, transition, and closure, while monitoring scope, timelines, risks, resources, and deliverables.

• Develop and maintain project plans, schedules, milestones, deliverables, dependencies, risks, issues and resource requirements, ensuring they remain current throughout the project lifecycle. + Ensure that all team members and stakeholders understand their respective roles, responsibilities, priorities and deadlines. + Monitor project progress and performance, identify deviations and emerging risks at an early stage, and escalate issues, risks, and decisions requiring management attention. + Undertake project governance activities, including project boards, working groups, technical reviews and progress reporting. + Manage project deliverables and performance, including monitoring costs, resource utilization, timelines, and adherence to approved project objectives and requirements.

1. Technology Delivery and Implementation * Lead the delivery of projects involving enterprise infrastructure, data centers, cloud and hybrid environments, virtualization, systems migration, and technology modernization. * Translate business and operational requirements into actionable technical deliverables and implementation activities, adapting solutions to local operational and environmental conditions where required. * Coordinate technology assessments, migration planning, implementation readiness, deployment, transition, and handover activities with technical teams in UNHQ and UNGSC . * Coordinate across infrastructure, cloud, cybersecurity, architecture, applications, operations, and mission teams to align scope, sequencing, dependencies, priorities, and implementation activities. * Assess emerging technologies, ICT platforms, and solution options, and advise on their potential application and suitability within project environments. * Ensure that technical documentation, architecture designs, implementation plans, testing, transition, and operational readiness activities are completed in accordance with approved project requirements and timelines.

2. Stakeholder Engagement and Communications * Perform stakeholder engagement and communication across geographically dispersed teams and regions, including meetings, technical discussions, workshops, and briefings, ensuring clear understanding of project objectives, plans, responsibilities, decisions, and required actions among technical and non-technical stakeholders. * Facilitate coordination between UN HQ, offices away from HQ, and field missions, ensuring that business and operational requirements, priorities, dependencies, and user impacts are understood and addressed throughout the project lifecycle. * Maintain effective stakeholder engagement throughout the project lifecycle, proactively addressing questions, concerns, emerging issues, and changes, and ensuring that relevant stakeholders are informed of project risks, decisions, and required actions.

3. Project Documentation and Knowledge Management * Develop, maintain, and organize project documentation throughout the project lifecycle, including initiation and planning documents, schedules, risk and issue registers, status reports, and closure documentation. * Develop and maintain SOPs, procedures, guidance notes, templates, lessons learned, and other operational and knowledge-management materials, as required. * Ensure project and operational documentation is accurate, current, accessible, appropriately controlled, and aligned with OICT processes, standards, and governance requirements.

Perform other duties as reasonably required and consistent with the scope of the assignment., Treats all individuals with respect; responds sensitively to differences and encourages others to do the same. Upholds organisational and ethical norms. Maintains high standards of trustworthiness. Role model for diversity and inclusion. Acts as a positive role model contributing to the team spirit. Collaborates and supports the development of others. For people managers only: Acts as positive leadership role model, motivates, directs and inspires others to succeed, utilizing appropriate leadership styles. Demonstrates understanding of the impact of own role on all partners and always puts the end beneficiary first. Builds and maintains strong external relationships and is a competent partner for others (if relevant to the role). Efficiently establishes an appropriate course of action for self and/or others to accomplish a goal. Actions lead to total task accomplishment through concern for quality in all areas. Sees opportunities and takes the initiative to act on them. Understands that responsible use of resources maximizes our impact on our beneficiaries. Open to change and flexible in a fast paced environment. Effectively adapts own approach to suit changing circumstances or requirements. Reflects on experiences and modifies own behavior. Performance is consistent, even under pressure. Always pursues continuous improvements. Evaluates data and courses of action to reach logical, pragmatic decisions. Takes an unbiased, rational approach with calculated risks. Applies innovation and creativity to problem-solving. Expresses ideas or facts in a clear, concise and open manner. Communication indicates a consideration for the feelings and needs of others. Actively listens and proactively shares knowledge. Handles conflict effectively, by overcoming differences of opinion and finding common ground.

Develops and implements sustainable business strategies, thinks long term and externally in order to positively shape the organisation. Anticipates and perceives the impact and implications of future decisions and activities on other parts of the organisation., * Bachelor’s degree (or equivalent) preferably in computer science, information systems, mathematics, economics, statistics, social sciences, project management or any other related fields with 7 years of relevant experience OR

• Master’s degree (or equivalent) preferably in computer science, information systems, mathematics, economics, statistics, social sciences, project management or any other related fields with 5 years of relevant experience., * Relevant experience is defined as experience in delivering technology projects involving enterprise infrastructure, data centers, cloud and hybrid environments, virtualization, migration, and/or technology modernization.
• Demonstrable experience and ability to lead technical teams and coordinate multiple stakeholders in complex and geographically distributed environments.
• Practical experience applying PRINCE2 project management methods.
• Experience developing and maintaining project plans, status reports, risk and issue registers, SOPs, and other project documentation and deliverables.
• Experience working in an international and multicultural environment, coordinating with stakeholders, technical teams, and service providers across different regions, countries, and time zones.

Desired:

• Ability to communicate effectively with both technical and non-technical audiences.
• Experience working with UN entities, international organizations, or similarly complex enterprise environments.
• Experience working in hardship, field, or remote environments, including peacekeeping operations or special political missions.
• Experience managing or delivering ICT projects across multiple entities, duty stations, and geographic locations.
• PRINCE2 Practitioner or Project Management Professional certification.

• For staff positions only, UNOPS reserves the right to appoint a candidate at a lower level than the advertised level of the post.
• For retainer contracts, you must complete a few mandatory courses (they take around 4 hours to complete) in your own time, before providing services to UNOPS. Refreshers or new mandatory courses may be required during your contract. Please note that you will not receive any compensation for taking courses and refreshers. For more information on a retainer contract here.
• For more details about the contract types, please click here.
• All UNOPS personnel are responsible for performing their duties in accordance with the UN Charter and UNOPS Policies and Instructions, as well as other relevant accountability frameworks. In addition, all personnel must demonstrate an understanding of the Sustainable Development Goals (SDGs) in a manner consistent with UN core values and the UN Common Agenda.
• It is the policy of UNOPS to conduct background checks on all potential personnel. Recruitment in UNOPS is contingent on the results of such checks.

The UNOPS Global Portfolios Office (GPO) brings together diverse expertise to help partners deliver impact worldwide. With hubs in New York, Geneva, and Vienna, and expert teams operating globally, GPO leads multi-regional initiatives that advance sustainable development, climate action, and peacebuilding - including in some of the world’s most challenging environments. By leveraging our collective expertise and global networks, GPO supports UNOPS’ strategic priorities and the Sustainable Development Goals across more than 130 countries. We work closely with major global partners - including governments, international financial institutions, and UN agencies - to deliver a wide range of services, such as project management, fund management, hosting services, and HR support.