IT Support Technician I

• Reset passwords and assist with account access issues.
• Troubleshoot desktop, laptop, printer, and peripheral hardware problems.
• Configure, deploy, and replace PCs and laptops.
• Provide first-level support for Microsoft 365 and business applications.
• Respond to and resolve help desk tickets in a timely manner.
• Install software and perform routine system updates.
• Document issues, resolutions, and asset information.
• Escalate complex issues to senior IT staff when needed.

• High school diploma or equivalent required.
• Associate degree in Information Technology or a related field preferred.
• 0 to 2 years of IT support experience.
• Basic knowledge of Windows operating systems, Microsoft 365, and computer hardware.
• Strong customer service, communication, and problem-solving skills.
• Ability to lift and move computer equipment up to 50 pounds.

PREFERRED

• CompTIA A+ certification or willingness to obtain.
• Experience supporting printers, Windows PCs, and Active Directory user accounts.