IT Technical Support Specialist

• Provides subject matter expertise in IT support to an entire organization or major components of an organization.
• Develops business cases and performs knowledge management and information assurance.
• Provides expert analysis and evaluation of information technology matters, and recommendation, initiation and development of IT projects.
• Leads projects entailing the full scope of information systems management for the Command.
• Performs information technology tasks throughout the Command by reviewing, analyzing, and validating electronic business operation tools, implementing IT resources (hardware/software), website design, database development, and other business systems integration initiatives.
• Interfaces with higher headquarters, other Command sites, and business centers throughout the command to facilitate procurement information systems technology implementation within the Command.
• Assesses and implements IT policy to govern IT activities; provides IT policy guidance to management, staff, and customers; defining current and future business environments; conducting audits of IT programs and policies; developing business cases; and recommending enhancements to efficiency of IT systems through modification and application of emergent technologies.
• Duties require the rigorous application of information technology policies, principles, and practices in the delivering IT technical services throughout the Command.
• Serves as a Lead Information Management Officer and Telephone Control Officer to represent the organization’s interest to service provider.
• Leads projects in knowledge management and business process design tasks.

• Active TS clearance level.
• Bachelor’s degree in computer science, information systems, engineering, business or related scientific or technical discipline.
• A minimum of ten (10) years related experience.
• Four (4) years of additional experience may be substituted for degree.

Benefits Package: We offer a top-tier benefits package which includes medical, dental, vision, PTO, employer matching retirement plan, and more!, Salary at RSC2 is determined by various factors including but not limited to location, the particular combination of education, knowledge, skills, competencies, and experience as well as contract-specific affordability and organizational requirements. The projected compensation range for this position is $75,000 - $176,000 (annualized USD). The estimate displayed represents the typical total compensation range for this position.

Founded in 2009, RSC2, Inc. is a Small Business Administration (SBA) Certified HUBZone Professional Services company headquartered in Baltimore, Maryland. RSC2 provides breakthrough expertise, support services, and technologies to make operations, programs and systems of record perform better. Our professional staff is trained to provide world-class services to all types of customers. We uphold the integrity and quality of our work so you can expect only the best from us.

RSC2 is currently looking for an IT Technical Support Specialist to join our growing team in Aberdeen to support the SAI contract!