Data Support Specialist

• Assist with uploading documents and other website updates in the BSC platform (primary job responsibility)
• Assist with pulling and processing audits throughout the year
• Assist with direct carrier entry (DCE) processing
• Assist with invoice audits for specific carriers
• Support other data-related projects and audits as needed
• Maintain accuracy and consistency of data across client and carrier systems, flagging discrepancies for resolution
• Perform basic HTML coding/edits as needed to support website and platform updates.
• Build and maintain Excel-based tracking and reporting tools to support audit and data processing work
• Maintain quick, clear, and professional communication with team members regarding audit status, data issues, and project timelines
• Perform other duties as needed or required

• Display leadership skills and ability to motivate fellow employees
• Ability to Analyze and Solve Problems: Skill in recognizing challenges, exploring options, and implementing effective solutions in a timely manner
• Attention to Detail: A strong focus on completing tasks and projects accurately and thoroughly
• Communication Skills: Capable of expressing ideas clearly in both verbal and written forms and engaging with various audiences
• Timely Task Completion: Ability to finish tasks and projects efficiently, managing resources and priorities effectively
• Team Collaboration: Willingness to work together with others, promoting teamwork and supporting shared goals
• Client Focus: Dedication to understanding and addressing the needs of clients and stakeholders to ensure their satisfaction
• Dependability: Acknowledgment of the importance of being present and punctual
• Creative Thinking: Openness to suggesting new ideas and methods to improve processes and outcome
• Organizational Skills: Capability to prioritize tasks and manage multiple projects simultaneously
• Adaptability: Willingness to adjust to changing situations and priorities, showing resilience in a dynamic work environment, * High School Diploma; Associate’s or Bachelor’s degree preferred
• At least 1-2 years’ experience in data entry, data processing, audit support, or a similar back-office/administrative role
• Must be able to perform basic coding, such as basic HTML
• Must be highly organized and detail oriented
• Good written and verbal communication skills
• Professional conduct and appearance which enhances company image
• Excellent planning, organizational, and time management skills. Individual should prioritize and plan work activities efficiently
• Self-starter with the ability to work independently
• Must have proven work ethic and ability to work in a team environment
• Team player
• Complete tasks accurately and timely
• Work requires continual attention to detail in reviewing, entering, and proofing data, establishing priorities and meeting deadlines
• Adherence to all company policies and rules
• Commitment to safety in all work practices
• Work requires an excellent command of the English language
• Must have high level of discretion to handle sensitive and confidential data, and continually adheres to HIPAA and security standards
• Regular and predictable attendance is an essential function of this job, * Proficient with Microsoft Office Suite-must be excellent in Excel (formulas, pivot tables, data cleanup/comparison)
• Applied Epic experience preferred, but knowledge of similar Agency Management System (AMS) is acceptable
• Working knowledge of website/content management platforms, or the ability to learn them quickly (BSC platform experience a plus)

Physical Requirements:

• Ability to lift 25 pounds
• Repeated use of sight to read documents and computer screens
• Repeated use of hearing and speech to communicate on telephone and in person
• Repetitive hand movements, such as keyboarding, writing, 10-key
• Walking, bending, sitting, reaching, and stretching in all directions

• Higginbotham offers medical, dental, vision, prescription drug coverage, 401K, equity incentive plan as well as multiple supplemental benefits for physical, emotional, and financial wellbeing.
• Employee Wellness Program
• Company paid holidays, plus PTO