Applied Systems Training Specialist

• Develop and deliver training programs for Employee Benefits staff on Applied Systems Epic functionality and workflows
• Design new-hire onboarding and system training curriculum for Employee Benefits users
• Create and maintain training materials, job aids, and quick-reference guides for system processes
• Maintain current documentation as system functionality, organizational processes, and business requirements change
• Conduct system training sessions, workshops, and refresher courses as functionality and workflows evolve
• Evaluate training effectiveness and adjust programs based on user feedback and performance outcomes
• Assist in developing monitoring systems to ensure that all account manager/coordinator employees are performing job responsibilities according to training and system standards
• Provide one-on-one coaching and troubleshooting support to end users on system usage
• Partner with Employee Benefits leadership to identify training needs and skill gaps

Applied Systems and Epic Expertise

• Serve as a subject matter expert for Applied Systems Epic
• Maintain advanced knowledge of Epic functionality, configuration, workflows, policy types, forms, fields, reporting requirements, and system enhancements
• Participate in testing and validation of new functionality
• Communicate system changes and operational impacts to appropriate stakeholders
• Evaluate new and existing Epic functionality to determine how it can support Employee Benefits operations
• Identify system limitations, data inconsistencies, workflow gaps, and opportunities for system improvement
• Support the development and maintenance of policy types, departments, forms, workflows, servicing structures, and other system configurations
• Validate system functionality and configuration changes prior to implementation
• Provide guidance to business users and stakeholders regarding appropriate system set-up and functionality

System Implementation and Conversion

• Lead and support Epic implementation, conversion, and go-live initiatives for Employee Benefits and related business functions
• Support post-acquisition integration activities, including system conversion, data validation, workflow alignment, and operational transition
• Review converted data to identify discrepancies and ensure information is accurately reflected in Epic
• Provide post-go-live support and identify opportunities for stabilization and process improvement
• Monitor implementation outcomes and resolve system or workflow issues

• Ability to Analyze and Solve Problems: Skill in recognizing challenges, exploring options, and implementing effective solutions in a timely manner
• Attention to Detail: A strong focus on completing tasks and projects accurately and thoroughly
• Communication Skills: Capable of expressing ideas clearly in both verbal and written forms and engaging with various audiences
• Timely Task Completion: Ability to finish tasks and projects efficiently, managing resources and priorities effectively
• Team Collaboration: Willingness to work together with others, promoting teamwork and supporting shared goals
• Client Focus: Dedication to understanding and addressing the needs of clients and stakeholders to ensure their satisfaction
• Dependability: Acknowledgment of the importance of being present and punctual
• Creative Thinking: Openness to suggesting new ideas and methods to improve processes and outcome
• Organizational Skills: Capability to prioritize tasks and manage multiple projects simultaneously
• Adaptability: Willingness to adjust to changing situations and priorities, showing resilience in a dynamic work environment, * Undergraduate degree
• 2+ years of systems training experience required

Systems:

• Proficient with Microsoft Office Suite
• Applied Epic Systems experience, preferred

Physical Requirements:

• Ability to lift 25 pounds
• Repeated use of sight to read documents and computer screens
• Repeated use of hearing and speech to communicate on telephone and in person
• Repetitive hand movements, such as keyboarding, writing, 10-key
• Walking, bending, sitting, reaching and stretching in all directions

Benefits and Compensation:

• Higginbotham offers medical, dental, vision, and prescription drug coverage
• Multiple supplemental benefits for physical, emotional, and financial wellbeing
• 401(k) and an equity incentive plan
• Employee Wellness Program
• Company paid holidays, plus PTO

Notice to Recruiters and Staffing Agencies: To protect the interests of all parties, Higginbotham Insurance Agency, Inc., and our partners, will not accept unsolicited potential placements from any source other than directly from the candidate or a vendor partner under MSA with Higginbotham.