IT Help Desk Technician

This position offers the opportunity to support a diverse user community while working with modern endpoint management, IT service management, and Microsoft technologies.

What You’ll Do

• Provide Tier I/II Help Desk and desktop support for employees.
• Troubleshoot Windows 10/11 desktops, laptops, printers, mobile devices, and peripherals.
• Resolve hardware, software, network connectivity, and Microsoft 365 issues.
• Document, prioritize, and resolve incidents and service requests using ManageEngine ServiceDesk Plus.
• Support endpoint deployment, software installation, patch management, and asset management using
• ManageEngine Endpoint Central.
• Create and manage Active Directory user accounts, password resets, group memberships, and permissions.
• Install, configure, and maintain desktop hardware and software.
• Escalate complex technical issues while ensuring timely customer communication.
• Deliver exceptional customer service while meeting established service level agreements (SLAs).
• Follow ITIL-based incident, request, and problem management processes.

• 2+ years of IT Help Desk, Desktop Support, or Technical Support experience.
• Hands-on experience with ManageEngine, ServiceDesk Plus, and/or ManageEngine Endpoint Central is highly preferred.

Experience supporting:

• Windows 10/11
• Microsoft 365
• Active Directory
• Printers and peripheral devices
• Mobile devices (iOS/Android)
• Familiarity with basic networking concepts (TCP/IP, DNS, DHCP, VPN).
• Strong troubleshooting and analytical skills.
• Excellent verbal and written communication skills.
• Passion for providing outstanding customer service.

What Makes You Successful

• Positive, customer-first attitude.
• Ability to multitask and prioritize in a fast-paced support environment.
• Strong documentation and organizational skills.
• Desire to continuously learn new technologies.
• Ability to work collaboratively with technical teams and end users.

• Competitive pay
• Medical, Dental, and Vision Insurance
• Paid Time Off and Holidays
• 401(k)
• Ongoing technical training and certification opportunities
• Career advancement within a growing technology company
• Opportunity to work on diverse and challenging infrastructure projects

At Networking Technologies + Support, you’ll help build the technology infrastructure that keeps businesses connected. If you enjoy hands-on installation work, networking, and delivering quality solutions to clients, we’d love to hear from you.