IT Helpdesk Technician

• Strong working knowledge of Microsoft Windows 11 and Microsoft 365 (Outlook, Teams, OneDrive, SharePoint, Office apps).

• Experience with Active Directory user and group administration.

• Mobile device troubleshooting for iOS and Android.

• Excellent written and verbal communication skills, with the ability to explain technical concepts to non technical users and interact professionally with employees at all levels, up to and including C-level executives. * Strong customer service mindset with a focus on timely ticket resolution and follow-through.

• Detail-oriented with strong documentation habits. * General understanding of networking fundamentals (DNS, DHCP, VPN, Wi-Fi) and information security principles.

Experience Required:

• Minimum 2-3 years of hands-on experience providing Tier 1 support for end user devices (laptops, desktops, and mobile devices) in a business environment.