IT Help Desk

The ideal candidate must have hands-on IT support experience, strong troubleshooting abilities, and excellent communication and customer service skills. This is not an entry-level position., * Minimum 2 years of professional IT support experience.

• Strong Windows 10/11 troubleshooting and configuration skills.
• Hands-on experience administering Microsoft 365, including Outlook, Exchange Online, Teams, OneDrive, and SharePoint.
• Familiarity with Microsoft Entra ID (Azure AD), user management, MFA, and basic Azure services.
• Experience troubleshooting desktops, laptops, printers, and network connectivity.
• Solid understanding of TCP/IP, DNS, DHCP, VPN, and Wi-Fi troubleshooting.
• Experience with remote support tools and ticketing systems.
• Ability to independently diagnose and resolve common IT issues.
• Strong organizational, communication, and customer service skills.

Preferred Skills

• Previous experience working for an MSP.
• Microsoft Intune and device management.
• Windows Server and Active Directory.
• Basic firewall, networking, and virtualization knowledge.
• Familiarity with RMM and endpoint security tools.

Additional Requirements

• Professional, reliable, and comfortable working directly with clients.
• Ability to manage multiple support tickets and document work accurately.
• Valid driver’s license and reliable transportation for on-site client visits.

We are looking for an experienced, dependable technician who can hit the ground running, troubleshoot independently, and deliver excellent customer service.