IT Operations & Restaurant Systems Administrator

1. Corporate IT & Network Infrastructure

· Server Configuration: Set up, configure, and maintain on-premises or cloud servers, ensuring high availability and optimal performance.

· Network & Internet Management: Maintain secure, stable internet connections and network hardware (routers, switches, firewalls) for the corporate office and all 15 restaurant locations.

· Workstation Support: Manage, update, and troubleshoot all office client stations (PCs, laptops, peripherals, and software).

· Computer Security: Implement and monitor robust cybersecurity measures, including firewalls, antivirus software, data backups, access controls, and regular security patches.

1. QSR Operations, Reporting & Help Desk

· Operational Systems Support: Maintain and troubleshoot restaurant-specific technology, including Point of Sale (POS) systems, digital menu boards, kitchen display systems (KDS), and inventory software.

· Data Reporting: Extract, compile, and analyze sales, labor, and inventory data from the QSRs to assist management with corporate reporting.

· Store Help Desk: Serve as the primary technical point of contact for restaurant managers facing operational or technical bottlenecks.

1. Restaurant Facilities & Equipment Maintenance

· Equipment Diagnostics: Remotely diagnose or physically inspect malfunctioning restaurant equipment (e.g., grills, fryers, walk-in coolers, beverage systems, ice machines).

· Basic Repairs & Vendor Coordination: Perform minor, hands-on mechanical or electrical repairs when safe and feasible. For complex issues, coordinate and manage third-party HVAC, refrigeration, or kitchen equipment technicians to ensure minimal store downtime.

· Experience: 3+ years of experience in IT systems administration or network management. Experience in the restaurant, retail, or hospitality industry is highly preferred.

· Technical Certifications: CompTIA Network+, Security+, CCNA, or Microsoft certified professional certifications are a strong plus.

· Technical Skills: Microsoft Office, particularly Excel and Access

· Language Skills: Bilingual English and Spanish required

· QSR Knowledge: Familiarity with restaurant Toast POS systems, 7Shifts, and back-office reporting software is an asset.

· Mechanical Aptitude: Basic, practical understanding of commercial kitchen equipment, electrical components, or refrigeration systems.

· Soft Skills: Strong problem-solving skills, strong organization skills, detail-oriented, the ability to work autonomously in a small office environment, and clear communication skills when helping non-technical store managers.

· Availability: Must possess a valid driver’s license and reliable transportation for occasional on-site visits to the 15 local restaurants. Willingness to participate in a rotating on-call schedule for urgent weekend or evening restaurant emergencies.

· Competitive salary and comprehensive benefits package.

· Company mileage reimbursement for store visits.

· A dynamic, collaborative “small team” environment where your work has a direct, visible impact on business success.

Pay: $70,000.00 - $100,000.00 per year, * Dental insurance

• Employee discount
• Health insurance
• Paid time off
• Vision insurance