IBM Sterling OMS SRE / Application Production Support Engineer

We are looking for an IBM Sterling OMS SRE / Application Production Support Engineer to join our team!

This role is a hybrid role in Woonsocket, RI or Scottsdale, AZ.

This individual will provide L2/L3 production support, proactively monitor system health, troubleshoot incidents, and support modernization efforts focused on containerized and microservices-based architectures. The role requires strong expertise in Sterling OMS, Splunk, Grafana, SQL, Linux, and production incident management. Familiarity with Jenkins, GitHub Actions, Kubernetes, and modern deployment practices is preferred; however, this is primarily an application support and operations-focused role rather than a dedicated DevOps position.

Operational Expectations * Participate in 24/7 on-call rotation with defined escalation procedures. * Respond to production alerts and incidents according to established SLAs. * Support critical production incidents outside regular business hours when on call. * Participate in weekend or holiday support for planned releases and business-critical events. * Maintain clear shift handovers, operational documentation, and incident updates.

• Hands-on IBM Sterling OMS production application support, 3+ years of experience preferred * Understanding of Sterling OMS order lifecycle, agents, services, APIs, and integrations. * Splunk searches, log analysis, alerting, and troubleshooting. * Grafana dashboards and application monitoring. * SQL queries, Java application log analysis, and Linux troubleshooting. * REST APIs, JSON, and messaging technologies. * Basic understanding of Docker, Kubernetes, and microservices. * Familiarity with Jenkins or GitHub Actions deployment workflows. * Strong incident management, troubleshooting, and communication skills. * Experience supporting high-volume retail or e-commerce applications. * Shell scripting or Python automation. * Prometheus and OpenTelemetry exposure. * Experience supporting container migration or application modernization. * Familiarity with ITIL incident, problem, and change management.

Compensation: $45-53/hr. Exact compensation is negotiable and may vary based on several factors, including skills, experience, location, and education.

Benefit packages for this role will start on day one of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401K retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.