IBM Sterling Production Support

We are seeking a hands-on IBM Sterling OMS SRE Application Production Support Engineer to ensure the reliability, availability, and operational stability of enterprise order management applications.

The candidate will provide L2/L3 production support, proactively monitor application health, investigate incidents, and assist with ongoing modernization initiatives involving containers and microservices.

This position emphasizes Sterling OMS production support, Splunk, Grafana, SQL, Linux, and incident response. Basic knowledge of Jenkins, GitHub Actions, and Kubernetes is expected, but dedicated DevOps engineering is not the primary responsibility.

Key Responsibilities

24/7 Application Production Support –

• Provide L2L3 production support for IBM Sterling OMS applications.
• Participate in scheduled 247 on-call rotations, including weekends and holidays.
• Investigate production alerts, application errors, order failures, and performance issues.
• Troubleshoot order creation, inventory availability, scheduling, fulfillment, shipment, and cancellation issues.
• Monitor Sterling OMS agents, integration servers, services, APIs, and asynchronous transactions.
• Analyze Java application logs, SQL queries, messaging errors, and integration failures.
• Support transaction recovery, controlled reprocessing, and operational issue resolution.
• Escalate critical incidents and collaborate with senior SREs and application teams.
• Perform production smoke testing and post-deployment validation.

Monitoring and Application Reliability –

• Use Splunk to investigate production failures, application exceptions, and transaction errors.
• Create and maintain Splunk searches, alerts, and dashboards.
• Monitor Grafana dashboards for application health, API performance, transaction throughput, and system availability.
• Track agent failures, order-processing delays, queue backlogs, and integration errors.
• Maintain operational runbooks and incident documentation.
• Identify opportunities for monitoring improvements and support automation.
• Assist with incident RCA and implementation of corrective actions.

Container and Microservices Support –

• Monitor containerized Sterling OMS applications and related microservices.
• Perform basic application-level Kubernetes troubleshooting, including pod logs, health checks, and restart investigations.
• Support API connectivity and microservices error analysis.
• Assist with application validation during container migration.
• Review Jenkins or GitHub Actions deployment execution results.
• Collaborate with DevOps teams on application-related deployment failures.
• Support post-migration monitoring and production stabilization., Operational Expectations –
• Participate in 24/7 on-call rotation with defined escalation procedures.
• Respond to production alerts and incidents according to established SLAs.
• Support critical production incidents outside regular business hours when on call.
• Participate in weekend or holiday support for planned releases and business-critical events.
• Maintain clear shift handovers, operational documentation, and incident updates.

Production Support, IBM Product Family, IBM Product Family, Technical Support, Production Support, Order Management, Enterprise Applications, Software Engineering, Microservices, Splunk, * Understanding of Sterling OMS order lifecycle, agents, services, APIs, and integrations.

• Splunk searches, log analysis, alerting, and troubleshooting.
• Grafana dashboards and application monitoring.
• SQL queries, Java application log analysis, and Linux troubleshooting.
• REST APIs, JSON, and messaging technologies.
• Basic understanding of Docker, Kubernetes, and microservices.
• Familiarity with Jenkins or GitHub Actions deployment workflows.
• Strong incident management, troubleshooting, and communication skills., * Experience supporting high-volume retail or e-commerce applications.
• Shell scripting or Python automation.
• Prometheus and OpenTelemetry exposure.
• Experience supporting container migration or application modernization.
• Familiarity with ITIL incident, problem, and change management.

Security Notice: Our official website is www.diverselynx.com We do not operate or authorize any other websites representing Diverse Lynx LLC.