Desktop Support Technician

• Provide onsite technical support and troubleshoot end-user IT issues.
• Perform IMACD tasks (Install, Move, Add, Change, Dispose) for IT equipment.
• Install, image, reimage, configure, and maintain desktops and laptops.
• Support Windows OS, Microsoft Office/O365, Mac OS, printers, mobile devices, and conference room equipment.
• Manage IT tickets, service requests, asset inventory, and documentation using ServiceNow.
• Troubleshoot Active Directory, Group Policy (GPO), SCCM, software, and remote connectivity issues.
• Deliver, install, relocate, and dispose of IT equipment safely.
• Coordinate scheduled IMACD activities with users, IT teams, and third-party vendors.
• Provide on-call support during off-hours, weekends, and public holidays for P1/P2 incidents or scheduled activities.
• Maintain excellent customer service and follow IT security and ESD safety procedures.

We are seeking an experienced Field Support Officer (Desktop Support Technician) to provide onsite IT support for desktops, laptops, mobile devices, printers, and video conferencing equipment. The ideal candidate will have strong troubleshooting skills, hands-on IMACD experience, and excellent customer service skills., * Experience in IT support, technical support, desktop support, or a help desk environment; practical Windows support and software troubleshooting skills.

• Ability to perform On-Call Support during Off-Office hours (5:00 PM to 8:00 AM), Sat/Sun and Public Holiday in case of P1/P2 Ticket or any scheduled activity. (Overtime will be taken care).
• Travel to the Near By Site in case of a need (Mileage will be taken care)
• Working knowledge of computer hardware, hardware support, hardware maintenance, operating systems, and basic system administration.
• Familiarity with Active Directory management, Windows Server administration, computer networking, VPNs, firewalls, and LAN environments.
• Technical proficiency, strong communication skills, and a customer-focused approach to explaining solutions.
• Microsoft Office experience is useful; familiarity with BMC Remedy and Linux is preferred.