Desktop Support Technician

We are seeking an experienced Desktop Support Technician to provide onsite IT support in Austin, TX, including coverage of an IT Walk-In Center. This role will support end users with hardware, software, Microsoft Windows, Apple devices, Microsoft 365, mobile devices, printers, meeting room technology, and general onsite IT operations., * Provide onsite desktop support and IT Walk-In Center support for end users.

• Manage and resolve IT incidents and service requests using ServiceNow.
• Troubleshoot Microsoft Windows and Apple operating systems.
• Provide how-to assistance for end-user devices, applications, and software.
• Support desktops, laptops, monitors, label printers, peripherals, and other standard/non-standard hardware.
• Perform basic hardware repairs and upgrades, including RAM, keyboards, and SSD/HDD replacements.
• Troubleshoot and support Microsoft Office 365 applications.
• Perform software installations and deployments.
• Provide Smart Hands support for MFPs, printers, scanners, servers, and storage equipment.
• Support printer and scanner issues, including toner replacement and basic hardware troubleshooting.
• Support smartphones and portable devices, including SIM handling and provisioning.
• Provide meeting room support for audio/video equipment and conference room technology.
• Perform basic network support, including network cabling, port patching, Wi-Fi troubleshooting, and replacement of local routers, hubs, and switches.
• Provide Smart Hands support for LAN closets, MDFs, and IDFs.
• Maintain IT asset records, knowledge documentation, site operation manuals, and other IT documentation.
• Assist with inventory and stock management, including incoming and outgoing IT equipment.
• Follow established IT support procedures and maintain accurate ticket and asset documentation.

The ideal candidate will have 2-3+ years of hands-on desktop support or onsite IT support experience, strong communication skills, and the ability to work directly with end users., * 2-3+ years of experience in Desktop Support, IT Support, Field Services, or Onsite IT Support.

• Hands-on experience troubleshooting Windows and Apple operating systems.
• Experience with ServiceNow or another enterprise IT ticketing system.
• Strong knowledge of Microsoft Office 365.
• Experience supporting desktops, laptops, peripherals, printers, mobile devices, and other IT hardware.
• Basic hardware troubleshooting and replacement experience.
• Strong customer service, communication, and interpersonal skills.
• Ability to work onsite and interact directly with end users.
• Experience with Smart Hands, network closets, cabling, printers, meeting rooms, or other onsite infrastructure support is highly preferred.