Regional IT Support Technician

• Support Microsoft 365 users: accounts, MFA, Teams, OneDrive and SharePoint, licensing

• Install and troubleshoot site networks: firewalls, switches, Wi-Fi, ISP circuits and LTE failover, with remote guidance from Compello engineers

• Keep SentinelOne, Datto RMM and backup agents healthy on every endpoint; escalate security alerts to the SOC and CISO

• Keep asset inventory current

• Act as the friendly local face for site managers and field crews

• 3+ years in desktop support, help desk or MSP field technician roles

• Hands-on Microsoft 365, Entra ID and Intune administration

• Windows 10/11, macOS and iOS/iPadOS device support; Apple MDM experience a plus

• Working knowledge of TCP/IP, DHCP, DNS, VLANs, Wi-Fi and firewalls (Meraki, Fortinet, SonicWall or similar)

• Experience with an RMM and a PSA ticketing tool (Datto, Kaseya, and Autotask)

• Clear, calm communication with non-technical users and field crews

• Comfortable driving an 1-2 hours to site location. all expenses reimbursed

• Pass a background check

Nice to have

• CompTIA A+, Network+ or Security+; Microsoft MD-102 or MS-900

• Experience with field-service platforms (ServiceTitan, NetSuite) or rugged mobile fleets

• VoIP and Microsoft Teams Phone setup

• MSP experience supporting multiple sites for one client