IT Technician (Rhome, TX)

We are seeking a highly motivated and versatile Tier 2+ IT Support & Systems Engineer to join our growing team. Following our recent acquisition of a premier cabling company, our Managed Service Provider (MSP) operations have expanded to deliver end-to-end infrastructure solutions-from the physical layer to cloud architecture. In this hybrid role, you will operate in the critical space between Level 2 advanced end-user support and Level 3 systems engineering. You will serve as the escalation point for complex technical issues while heavily participating in infrastructure deployments, network configurations, and systems administration. The ideal candidate possesses a strong foundation in MSP environments, thrives on solving complex escalations, and is eager to bridge the gap between physical hardware deployments and advanced logical network configurations.

• Experience: 2 to 3 years of hands-on experience in IT support, systems administration, or network engineering, ideally within a Managed Service Provider (MSP) environment.
• Technical Support: Proven ability to handle Level 2 end-user escalations, including advanced hardware, software, and peripheral troubleshooting.
• Systems Administration: Practical experience managing and supporting Microsoft 365 environments, Windows Server OS (2016/2019/2022), Active Directory, and Group Policy.
• Networking Foundations: Solid understanding of core networking concepts and protocols, including TCP/IP, DNS, DHCP, VPNs, and basic routing/switching.
• Hardware & Infrastructure: Experience deploying, configuring, and troubleshooting physical hardware, including workstations, servers, and network switches.
• Work Arrangement: Ability to work on-site at our Rhome, TX office or client locations 1 to 4 days per week, as dictated by project and support needs.
• Driving Requirement: Valid driver’s license and reliable transportation for local client dispatch and on-site deployment projects., * Cross-Layer Expertise: Familiarity with physical layer deployments (cable runs, patch panels, server racking) and the ability to seamlessly transition into configuring the logical layer (switches, firewalls, hypervisors).
• Advanced Systems Exposure: Previous exposure to Level 3 engineering tasks, such as managing virtualization environments (VMware, Hyper-V) or participating in cloud migrations (Azure, AWS).
• Network Security: Experience configuring and managing enterprise-grade firewalls (e.g., Fortinet, SonicWall, Meraki, Cisco).
• Industry Certifications: Possess active, relevant certifications such as:
• Microsoft 365 Certified: Modern Desktop Administrator or AZ-104 (Azure Administrator)
• CompTIA Network+ or Security+
• CCNA, Fortinet NSE 4+, or equivalent networking credentials
• MSP Tooling: Hands-on experience utilizing industry-standard RMM (Remote Monitoring and Management) and PSA (Professional Services Automation) platforms (e.g., ConnectWise, Autotask, Datto, Kaseya) for ticketing, time tracking, and automated deployment.
• Communication Skills: Exceptional documentation skills and the ability to translate complex technical concepts to non-technical stakeholders during escalations.

Why Join Us? At Virtual Technologies Group we provide more than just IT solutions-we offer a dynamic environment where you can learn, grow, and expand your skillset. As a leading managed services, cybersecurity, and IT consulting firm, we support a diverse range of customers, giving you the opportunity to tackle unique challenges and stay ahead in a rapidly evolving industry. Join a team that values innovation, collaboration, and professional development. Whether you’re looking to sharpen your technical expertise, work with cutting-edge technology, or make a real impact, we’re committed to helping you build a rewarding career.

Benefits Overview: VTG offers a comprehensive benefits package to meet the needs of our employees and their families. Benefits include medical insurance plans, dental insurance, vision insurance, health savings accounts (HSA), flexible spending accounts (FSA), life insurance, short and long-term disability insurance, paid time off and holidays, and a 401(k) with employer match.

Virtual Technologies Group, LLC is a leading innovator in the technology sector, specializing in the development and implementation of advanced virtual solutions. Our mission is to empower businesses with cutting-edge technology that enhances efficiency, productivity, and connectivity. With a team of highly skilled professionals, we deliver customized solutions tailored to meet the unique needs of our clients across various industries. Our commitment to excellence, innovation, and customer satisfaction drives us to continuously push the boundaries of what is possible. At Virtual Technologies Group, LLC, we are dedicated to shaping the future of technology and making a positive impact on the world.