Information Technology Field Technician

The IT Field Technician is responsible for supporting and maintaining all technology systems across restaurant locations, including applications, hardware, networking, and computing services. This role provides ongoing maintenance and technical support for both hardware and software issues. Responsibilities include installing, maintaining, repairing, and troubleshooting equipment and systems critical to business operations., * Provide end-user support both remotely, over the phone and on-site.

• Identifies, diagnoses, and resolves problems with:
• Desktop hardware, tablets, applications, and networking.
• POS, credit card terminals and kitchen hardware.
• Streaming Radio and speakers.
• DVR systems, cameras, and microphones.
• DT Timer, OCB, and DT headsets.
• Digital menu boards and any new technology we roll out.
• Other new technology yet to be implemented
• Coordinates the timely repair of equipment covered by third-party support vendors.
• Produce well written plans, procedures, documentation, and communication to Above Store Leaders.
• Set up computer software and hardware for new/existing staff, including new user accounts.
• Maintain complete and accurate software/hardware inventory.
• Manage daily PCI-DSS compliance focused tasks such as account terminations and log analysis.
• Create, update, review and resolve Help Desk tickets.
• Additional tasks and projects assigned by supervisors.
• This list is not all inclusive., Customer Focus - Is dedicated to meeting the expectations and requirements of his/her customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect.

Functional/Technical Skills - Has the functional and technical knowledge and skills to do the job at a high level of accomplishment.

Priority Setting - Spends his / her time and the time of others on what’s important; quickly zeros in

on the critical few and puts the trivial many aside; can quickly sense what will help or hinder

accomplishing a goal; eliminates roadblocks; creates focus.

Problem Solving - Uses rigorous logic and methods to solve difficult problems with effective

solutions; probes all fruitful sources for answers; can see hidden problems; is excellent at honest

analysis; looks beyond the obvious and doesn’t stop at the first answer.

Perseverance - Pursues everything with energy, drive, and a need to finish; seldom gives up before finishing, especially in the face of resistance or setbacks., * Strong analytical and problem-solving skills, effective strategic planning and organization, and ability to multi-task and prioritize.

• Self-motivated and capable of working unsupervised.
• Excellent communication and customer service skills. Ability to interact with support staff, restaurant personnel, above store leaders, and customers is a must.
• Must have the ability to adapt quickly to changes in technology, as well as the ability to learn new systems and equipment., * 2-3 Years of Help Desk or IT Experience is preferred.
• Must pass an MVR and Background Check.
• Must have a Valid Driver’s License and Insurance.
• Must be willing to have a flexible schedule, including weekends and nights.
• Must be able to list at least 30 pounds.
• Must have the physical ability to perform work required- including but not limited to climbing ladders and working on equipment in awkward positions.
• Must be willing to travel occasionally (up to 30%), * Customer service: 1 year (Preferred)

• Comprehensive Medical, Dental, and Vision Coverage - Competitive benefit packages designed to support your health and well-being.
• Short-Term Disability Insurance - Income protection during qualifying medical leaves.
• 401(k) with Company Match - Save for retirement with company matching contributions to eligible plans.
• DRG Cares Grant Program - Provides financial assistance and support to employees facing unexpected life challenges.
• DRG Savings Marketplace - Exclusive access to discounts and special offers available only to DRG employees.
• Employee Assistance Program (EAP) - Resources including counseling services, legal support, travel assistance, and more.
• Employee Referral Program - Earn rewards for referring qualified candidates to join our team.
• Education Benefits - Includes GED reimbursement, free second-language education, and additional learning opportunities.
• DailyPay - Access a portion of your earned wages before your regular payday., * 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible schedule
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Professional development assistance
• Referral program
• Retirement plan
• Tuition reimbursement
• Vision insurance

ABOUT US: Diversified Restaurant Group is a people first company! We pride ourselves on being a large company with a small company feel. Every person that works here is part of the DRG Family! What started as a 30-unit Taco Bell business in 2012, has since grown into a 300+ unit, multi-brand operation. DRG currently operates Taco Bell restaurants in California, Kansas, Missouri, and Nevada along with Arby’s restaurants in Alaska, California, and Nevada. We have more than 9,000 team members and continue to grow every day!