IT Manager

The IT Manager provides leadership and supervises all aspects of IT operational support for Centurion’s contract with the Illinois Department of Corrections to include technical support of Centurion network & end-points, project management, security remediation, telehealth support, and management of IT resource(s). Acts as a liaison between Centurion IT and IDOC. Collaborates closely with senior leadership and department heads where needed to support all IT needs for the Centurion Illinois contract.

• Maintain regular communication with program staff, clients, and corporate IT leadership to ensure alignment on priorities and initiatives.
• Serve as the technical lead for new IT technology initiatives and implementations within the Illinois contract.
• Assist in analyzing long-term IT and business needs and provide technical recommendations to support organizational goals.
• Support the design, implementation, maintenance, and monitoring of network infrastructure, telehealth technologies, file/print services, and end-user provisioning where needed.
• Mentor and manage direct reports, ensuring that project timelines and daily task schedules are maintained.
• Support the data analytics and EMR (Electronic Medical Record) teams as needed, including collaborating with corporate and contract EHR teams to maintain and enhance EHR services.
• Lead and participate in the design, maintenance, analysis, and implementation of Centurion IT-related solutions.
• Install, configure, fine-tune, troubleshoot, and administer all supported systems and platforms.
• Communicate technical information clearly, both orally and in writing, to a variety of stakeholders.
• Establish and maintain effective working relationships with end users, vendors, & internal teams.
• Manage resolution of technical issues and assist others with complex problem solving.
• Define user needs, evaluate alternatives, and recommend appropriate solutions.
• Manage workflow and process documentation, including new hire onboarding, hardware deployment, and inventory tracking.
• Provide weekly updates on project status and key support issues to leadership.
• Ensure compliance with Corporate IT and EMR policies and procedures.
• Perform other duties as assigned.

• Bachelor’s Degree in a technical discipline such as Computer Science, Information Services, or related field.
• Preferred Certifications: A/Network/Security+, Microsoft MCSA. ITIL exposure.
• Four to six years of systems administration and network management experience.
• Extensive knowledge and experience of Microsoft Windows Desktop and server OS, along with computer hardware and software installation, testing, and operations.
• Sufficient understanding of networking technologies and principles including: TCP/IP, firewalls, DNS, VPN, IP Telephony, Wireless, Switching & Routing, SAN technologies, and Virtualization.
• Experience in EHR/EMR systems and Telehealth operations.is preferred
• Strong interpersonal and communications skills; acting as a vendor liaison, making presentations to client audiences or professional peers, and working closely with upper management.
• Ability to maintain emotions and professional communications in high stress moments.
• Ability to solve problems quickly and automate processes.

• We offer comprehensive benefits for our full-time team members, including:
• Health, dental, vision, disability and life insurance
• 401(k) with company match
• Generous paid time off
• Paid holidays
• Flexible Spending Account
• Continuing Education benefits
• Much more…

Centurion Health is proud to be the NEW provider of healthcare services to the Illinois Department of Corrections.