IT Manager

Savior Hospice & Palliative Care is seeking an experienced and hands-on IT Manager to lead and support all aspects of information technology across our growing platform.

This role is responsible for overseeing day-to-day IT operations, cybersecurity, infrastructure, vendor management, EHR and practice technology support, compliance, and long-term technology strategy. The ideal candidate is highly organized, responsive, solutions-oriented, and capable of supporting both strategic initiatives and frontline operational needs in a fast-paced healthcare environment.

The IT Manager will play a critical role in ensuring reliable systems, secure infrastructure, and scalable technology solutions that support excellent patient care and operational efficiency.

Responsibilities

• IT Operations & Infrastructure
• Manage all company-wide IT operations across corporate and remote staff
• Maintain network infrastructure including firewalls, Wi-Fi, VPNs, internet connectivity, and telecommunications systems
• Oversee workstations, laptops, printers, scanners, and mobile device deployment and support
• Manage the Microsoft 365 environment, including users, permissions, security policies, and licensing
• Ensure uptime and performance of all critical systems and platforms
• Develop and maintain IT documentation, SOPs, asset inventories, and disaster recovery plans

Cybersecurity & Compliance

• Own and maintain the cybersecurity program across the organization, aligned with industry-standard frameworks (e.g., NIST CSF)
• Oversee cybersecurity tools and governance across the organization, including endpoint protection, MFA, email security, phishing prevention, backups, network security, data protection, and access controls
• Own and maintain an annual HIPAA Security Risk Assessment, including a tracked risk register, and ensure HIPAA Security Rule compliance across all technical safeguards
• Coordinate cybersecurity training and awareness for employees
• Support HIPAA compliance and other IT-related regulatory requirements
• Monitor and respond to security incidents, vulnerabilities, and threats
• Partner with cybersecurity vendors and insurance providers as needed
• Develop, maintain, and test an incident response plan

Vendor & MSP Management

• Serve as primary relationship manager for outsourced IT vendors and MSPs
• Hold vendors accountable to SLAs, response times, and project deliverables
• Evaluate and recommend technology vendors, systems, and platforms
• Manage IT contracts, renewals, and technology budgets

Practice Technology Support

• Support and troubleshoot healthcare systems, including:

• EHR / practice management systems

• VoIP systems

• Online scheduling and patient communication platforms

• Remote patient engagement tools
• Assist with rollout and support of future technology initiatives, including EHR migrations and automation tools

User Support & Training

• Oversee IT helpdesk support across all locations
• Ensure timely resolution of tickets and technology issues
• Develop training materials and onboarding processes for staff
• Support employee onboarding/offboarding, including device setup and account management

Strategic Technology Leadership

• Develop scalable IT strategies to support company growth
• Identify opportunities for automation, efficiency improvements, and cost savings
• Participate in leadership discussions regarding systems, reporting, cybersecurity, and operational technology
• Assist with Power BI, reporting infrastructure, and data connectivity initiatives where applicable

• 5+ years of IT management or senior systems administration experience
• Experience supporting multi-location organizations and remote clinical staff
• Experience managing outsourced IT vendors/MSPs
• Healthcare experience strongly preferred, ideally within hospice, home health, or similar clinical environments
• Familiarity with HIPAA compliance and healthcare IT standards
• Strong troubleshooting and communication skills
• Ability to manage multiple priorities in a fast-paced environment

Strong Knowledge Of

• Microsoft 365 administration, including Entra ID, Intune, Defender, and Conditional Access/MFA policies for identity, endpoint, and threat protection
• Networking and firewalls
• Endpoint management
• Cybersecurity frameworks and program management
• Cloud infrastructure
• VoIP systems
• Backup and disaster recovery systems