IT Support Analyst

Position Summary: The IT Support Analyst - Corporate serves as a technical resource for internal clients so employees can work productively and securely. The position analyzes and resolves escalated hardware, software, account, telephone, and network connectivity issues; analyzes recurring incidents and recommends corrective actions; develops and improves IT service management processes, documentation, and standards; supports employee onboarding and offboarding; coordinates with vendors; and contributes to IT projects and strategic objectives. The primary duty of this position is analyzing, improving, and administering the organization’s technology operations, which accounts for the majority of the employee’s time. The position exercises independent judgment in prioritizing work, recommending solutions, and applying technology standards. The position reports to the VP of Technology Operations. Responsibilities include:

• Administer and support Microsoft 365, business applications, endpoint devices, and user access systems.
• Troubleshoot and resolve escalated hardware, software, account, and network issues while delivering excellent customer service.
• Configure, deploy, and maintain technology systems, devices, software, and security solutions.
• Manage employee onboarding and offboarding activities, including account provisioning, access management, and equipment administration.
• Analyze technology performance, identify opportunities for improvement, and implement solutions that enhance reliability, security, and user experience.
• Support technology projects, system upgrades, cybersecurity initiatives, and the development of IT documentation and standards.

• Associate degree in Information Technology, Computer Science, Information Systems, or a related field required; Bachelor’s degree in a related field preferred.
• Minimum of three (3) years of information technology support experience or an equivalent combination of education and experience.
• Experience supporting Windows operating systems, SaaS applications, and healthcare systems.
• Experience administering and supporting Microsoft 365 technologies and related productivity applications.
• Experience installing, configuring, and supporting computers, printers, mobile devices, and other end-user technology equipment.
• Experience utilizing remote monitoring and management (RMM) tools, remote support solutions, and IT ticketing systems.
• Foundational knowledge of Microsoft Entra ID (Azure Active Directory) preferred.
• CompTIA A+ certification or equivalent technical certification preferred.

Skills & Competencies

• Strong understanding of troubleshooting methodologies and technical problem-solving techniques.
• Ability to diagnose and resolve hardware, software, connectivity, account management, and end-user technology issues.
• High level of proficiency in Microsoft 365 administration and support.
• Strong organizational skills with the ability to manage multiple priorities and meet established deadlines.
• Excellent interpersonal, customer service, and communication skills.
• Ability to work independently and collaboratively in a team-oriented environment.
• Demonstrated attention to detail and ability to learn new technologies quickly.
• Strong analytical and critical thinking skills.
• Ability to prioritize workloads and adapt to changing business needs.
• Commitment to providing responsive, professional, and solution-focused support to internal customers.

Earn a competitive annual salary based on years of experience. Additional compensation includes:

• Hourly employees:
• 1.5x Holiday Pay
• 1.5x Overtime Pay for every hour worked over 40 hours per week
• Full-time employees:
• Generous PTO beginning with a maximum of 104 hours annually
• Benefits: Medical, Dental, Vision, Life, STD/LTD, Supplemental: Accident/Cancer/Critical Illness, Legal Resources, and Identity Theft
• Tuition reimbursement: up to $5,250 annually for qualifying coursework
• All employees:
• 401k with company match
• Educational Partnership Discounts: South University, ECPI, Regent University, St. Leo University, and Colorado Christian University
• Referral Bonus for new employee referrals that join our team
• Star Employee Recognition Program including monetary awards
• Employee Assistance Program (EAP)

Bring your technical expertise to an organization that values innovation, collaboration, and service excellence. As an IT Support Analyst - Corporate at Atlantic Shores, you’ll leverage your skills to support enterprise technologies, solve complex challenges, and help deliver technology solutions that keep our teams connected, productive, and secure every day., Our vision at Atlantic Shores is “To be a neighborhood where people want to live and work.” Located in Virginia Beach, we are an award-winning continuing care retirement community serving ages 55 and up. We live our mission of being a welcoming neighborhood promoting active lifestyles in a community which ensures freedom, dignity, wellness, independence and security for all residents and staff. Our Core Values include:

• Service to others
• Culture of Trust/Honesty
• Leadership to Grow
• Loyalty

Why choose us? For a rewarding opportunity. We are looking for people who have a heart full of compassion, people who are warm and kind. Here at Atlantic Shores, you will have the opportunity to make a wonderful difference in someone’s life every day. Employment with Atlantic Shores comes with great benefits - with the flexibility to choose the health and welfare plans to best meet your needs.