IT Support Specialist

The IT Support Specialist will work closely with our IT Specialist to provide day-to-day technical support, troubleshoot hardware and software issues, assist with equipment setup and maintenance, and help ensure our technology systems operate efficiently across multiple office locations., * Provide basic technical support to employees experiencing hardware, software, network, or connectivity issues.

• Assist with troubleshooting computers, printers, phones, and other office technology.
• Respond to IT support requests and escalate complex issues to the IT Infrastructure Specialist as needed.
• Provide remote technical assistance to employees across multiple office locations.
• Assist employees with accessing and navigating company systems and applications.
• Support the IT onboarding and offboarding processes, including equipment distribution, collection, and account access changes.
• Assist with routine system updates, software installations, and equipment maintenance.
• Help maintain accurate records of IT equipment, inventory, and assigned devices.
• Follow established IT security procedures and HIPAA guidelines to help protect sensitive company and patient information.
• Assist with maintaining secure employee access to company systems.

The ideal candidate is eager to learn, enjoys problem-solving, and has strong communication skills with a customer-service-focused approach., * Associate’s or bachelor’s degree in information technology, Computer Science, or a related field (or equivalent technical training).

• Basic knowledge of computer hardware, software, networking, and Windows operating systems.
• Strong troubleshooting, problem-solving, and organizational skills.
• Excellent communication skills and ability to assist non-technical employees.
• Ability to work independently and collaboratively in a fast-paced environment.
• Willingness to learn new technologies and develop technical skills.

Preferred Qualifications

• Previous IT experience through internships, coursework, or technical projects.
• Familiarity with Microsoft 365, Google Workspace, remote support tools, or IT help desk systems.
• Basic knowledge of cybersecurity, HIPAA, or healthcare IT systems.
• Relevant certifications (e.g., CompTIA A+, Network+).

• Health Insurance
• Dental Insurance
• Vision Insurance
• Paid Time Off
• 401(k) Retirement Plan
• Life Insurance, * Full-time
• 8-hour shift
• Monday through Friday