Business Process Manager - Commercial Digital Transformation

life insurance, parental leave, paid holidays, short term disability, long term disability, 401(k), employee discount United States, North Carolina, Cary Oct 28, 2026

At ABB, we help industries run leaner and cleaner-and every person here makes that happen. You’ll be empowered to lead, supported to grow, and proud of the impact we create together. Join us and help run what runs the world.

This position reports to: Business Process Manager

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Your role and responsibilities

In this role, you will have the opportunity to be responsible for analyzing, managing, and improving global and integrated end-to-end business processes. Each day, you will guide the Business Process Owner and IS team for the implementation of the business process application solution. You will also showcase your knowledge by working closely with all process stakeholders.

The work model for the role is: #LI-hybrid

This role is contributing to the ELDS US Business Line in North America

You will be mainly accountable for:

• Lead, coach, and develop the commercial and engineering business process management organization across the ELDS North American sites, and related operations.
• Defining vision and strategies for business-related end-to-end process and applications solutions mainly within the Commercial and Engineering system domains, in collaboration with the business owners.
• Facilitating the integration of business process requirements with the technical Information Systems view
• Serve as the senior escalation point for cross-functional commercial process and systems issues, ensuring rapid resolution and clear decision paths.
• Working closely with upstream and downstream process owners and other processes utilizing the same application, supporting effective collaboration.
• Supporting in defining and documenting plans, implementing and communicating actions, supervising and controlling progress, and coordinating continuous process improvement.

Our team dynamics

Our teams support each other, collaborate, and never stop learning. Everyone brings something unique, and together we push ideas forward to solve real problems. Being part of our team means your work matters - because the progress we make here creates real impact out there.

• Bachelor’s degree in Engineering, Information Systems, or a related field.
• 10+ years of progressive experience in commercial operations, business process management, operational excellence and digital transformation.
• 6+ years of leadership experience with managers, project teams, or cross-functional organizations.
• *Demonstrated track record leading multi-site transformation, process standardization, change management, and portfolio execution
• Working knowledge of SAP ECC and S4 ERP environments
• Candidates already have work authorization that would permit them to work for ABB in the US.

Preferred Qualifications:

• Working knowledge of SAP ECC, S/4HANA, specifically in SD and MM Modules
• 5 years of experience in ecommerce or digitalization tool activities.
• Working knowledge of ecommerce and product configurator systems, preferably Rulestream platforms
• Experience with Salesforce CRM systems.
• Experience with PLM (Product Lifecycle Management) software, specifically Windchill PTC.
• Experience with discrete manufacturing environments, specifically preferred NEMA low and medium switchgear and motor control centers
• Practical experience operationalizing and implementing AI solutions in a commercial applications

What’s in it for you

We empower you to take initiative, challenge ideas, and lead with confidence. You’ll grow through meaningful work, continuous learning, and support that’s tailored to your goals. Every idea you share and every action you take contributes to something bigger

• Choice between two medical plan options: A PPO plan called the Copay Plan OR a High Deductible Health Plan (with a Health Savings Account) called the High Deductible Plan.
• Choice between two dental plan options: Core and Core Plus
• Vision benefit
• Company paid life insurance (2X base pay)
• Company paid AD&D (1X base pay)
• Voluntary life and AD&D - 100% employee paid up to maximums
• Short Term Disability - up to 26 weeks - Company paid
• Long Term Disability - 60% of pay - Company paid. Ability to “buy-up” to 66 2/3% of pay.
• Supplemental benefits - 100% employee paid (Accident insurance, hospital indemnity, critical illness, pet insurance
• Paid Parental Leave
• Employee Assistance Program
• Health Advocate support resources for mental/behavioral health, general health navigation and virtual health, and infertility/adoption
• Employee discount program

Retirement

• 401k Savings Plan with Company Contributions
• Employee Stock Acquisition Plan (ESAP)

Time off

ABB provides 11 paid holidays. Vacation is provided based on years of service for hourly and non-exempt positions. Salaried exempt positions are provided vacation under a permissive time away policy.

ABB’s Distribution Solutions Division facilitates the efficient and reliable distribution, protection and control of power by improving electric power quality while strengthening the resilience of the grid. The Division offers segment-specific products and solutions that largely serve utilities, industry and infrastructure segments, often providing the requisite medium-voltage link between high-voltage transmission systems and low-voltage users. With ABB Ability enabled connected solutions at its core, the offering includes medium-voltage air- and gas-insulated switchgear (1 to 66 kilovolts), indoor and outdoor circuit breakers, reclosers, fuses, contactors, relays, instrument transformers, sensors, motor control centers, as well as low-voltage switchgear for the ANSI standard markets.

Building a cleaner, smarter future takes all kinds of minds: the curious, the courageous, and the creative. That’s why we welcome people from all backgrounds and experiences.

Ready to make an impact?

Apply today or visit https://www.abb.com to learn more about the impact of our solutions across the globe.