IT Support Specialist I (Tier 1)

• Serve as first point of contact for IT support requests via helpdesk tickets
• Troubleshoot basic hardware, software, and connectivity issues
• Perform password resets and assist with authentication issues
• Support email, productivity software, and common business applications
• Assist with onboarding and offboarding tasks (account setup, equipment prep)
• Image, configure, deploy, and support laptops, desktops, and peripherals
• Provide remote and desk-side support to end users
• Support conferencing rooms, webcams, headsets, and related equipment
• Escalate complex issues to Tier 2 / senior IT staff as needed
• Document known issues and solutions in step-by-step knowledge base articles
• Follow established IT processes and security best practices

• Familiarity with iPhones and ability to perform basic troubleshooting and user support
• Good customer service and communication skills
• Basic understanding of Windows OS, user accounts, and common office software
• Ability to follow procedures, document work, and manage multiple tickets
• Comfortable working independently and as part of a team
• Willingness to learn new systems and technologies

Nice to Have

• Prior experience in a Helpdesk, Desktop Support, or IT Support role (or equivalent internship / training)
• Familiarity with Active Directory user management
• Experience with remote support tools
• Basic knowledge of endpoint management or imaging tools
• IT-related certifications (A+, Network+, etc.)

• Full-time, in-office position
• Monday-Friday schedule
• No remote work, * Salary: $50,000 - $60,000 per year (based on experience and qualifications)
• Health, Life, and Dental Insurance
• 401(k) Retirement Plan
• Cell Phone Compensation

Pay: $55,000.00 - $60,000.00 per year, * 401(k) matching

• Dental insurance
• Health insurance
• Life insurance
• Paid time off