Role details

Contract type

Permanent contract

Employment type

Full-time (> 32 hours)

Experience level

Expert

Experience required

5 years minimum

Compensation

$90,000.0 - $130,000.0

Working hours

Regular working hours

Job source

www.indeed.com

Tech stack

Big Data Customer Data Management SQL Databases

Job description

• Serve as an adviser/consultant to PurpleLab’s Payer/Provider prospective and new customers to understand and address customer technical needs to drive sales leads to closure and craft product launch.
• Understand customer needs and use cases by communicating with customers, analyzing customer health metrics, and gathering other feedback.
• Represent the voice of the customer to provide input into every core product, marketing and sales process.
• Collaborate closely with sales team members to prepare for prospect presentations, demos and data samples/counts.
• Serve as the primary contact for sales for support on pre-sales activities, and engaging other functional areas for their expertise as the situation/need may arise.
• Provide insights to customers to ensure that they get the most out of the platform with the aim of helping grow our customer base.
• Support Customer Success with research, troubleshooting and investigation of customer data or methodology questions.
• Staying informed about competing products and services.
• Perform other duties as assigned to support business needs and company objectives.

Requirements

• Bachelor’s degree required.
• 5+ years’ customer success, technical support or product management experience in B2B SaaS services industry is required.
• 5+ years’ experience in Payer/Provider and/or healthcare data analytics experience is required.
• Working knowledge and expertise with using SQL to query complex and large data.
• Demonstrated ability to achieve hands-on results working cross-functionally with sales, marketing, and product teams.
• Solid presentation skills to translate detailed content into impactful demonstrations and solution descriptions.
• Skills of successful candidates include being goal-oriented, collaborative, customer-focused, detailed, persistent, active listeners, and resourceful.
• Requires solid project management, planning, and organizational skills with good attention to detail; ability to work independently as well as part of a team.

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