Software Support Specialist

• Provide technical support for software installation, configuration, and troubleshooting.
• Assist customers by phone, email, and remote meetings.
• Investigate application errors and recommend practical solutions.
• Maintain accurate support tickets and document resolutions.
• Create and maintain SQL scripts, database queries, and custom reports.
• Identify software defects and communicate findings to development teams.
• Assist with software testing and quality assurance for product releases.
• Help customers with data migrations and application configuration.
• Develop knowledge-base articles and internal technical documentation.
• Collaborate with implementation, support, and engineering teams to resolve complex issues.

Zasio Enterprises is seeking a customer-focused Software Support Specialist to provide technical assistance, troubleshoot software issues, and help customers use business applications effectively. This role combines software troubleshooting, database support, customer communication, and collaboration with software development teams.

The ideal candidate has a strong IT foundation, enjoys solving technical problems, learns new technologies quickly, and can explain technical solutions clearly to customers. The position supports both on-premises and software-as-a-service (SaaS) environments., * Experience in software support, IT support, application support, or a related technical role.

• Strong troubleshooting and analytical skills.
• Familiarity with databases, SQL queries, and data reporting.
• Understanding of software installation, configuration, and application workflows.
• Ability to communicate technical information clearly to nontechnical users.
• Strong written communication, organization, and customer service skills.
• Ability to manage multiple support requests and meet deadlines.

Preferred Qualifications

• Experience supporting enterprise software or SaaS applications.
• Knowledge of SQL scripting and relational databases.
• Familiarity with software testing and defect-tracking systems.
• Experience with data migration and database reporting.
• Understanding of Windows environments and remote support tools.
• Associate degree, bachelor’s degree, or equivalent practical experience in IT or a related field.

• Estimated annual salary: $60,000-$90,000, depending on experience and technical skills.
• Three weeks of paid time off, as described in the company’s published Software Support Specialist listing.
• Medical, dental, and vision coverage.
• Five Fridays off during the summer, with dates selected by employees, as described in the published listing.
• Additional benefits and eligibility details should be confirmed with the employer.

Zasio Enterprises is an equal opportunity employer.

This job description is a draft based on the company’s published role information. Confirm current vacancy status and compensation before republishing.

Pay: $60,000.00 - $90,000.00 per year

Benefits:

• Dental insurance
• Flexible schedule
• Relocation assistance

Zasio Enterprises is a Boise, Idaho-based software and consulting company specializing in records management and information governance. Founded in 1987, the company develops software that helps organizations manage records throughout their lifecycle, meet retention requirements, and support regulatory compliance. Its customers include organizations in healthcare, financial services, government, education, manufacturing, and other industries.