Application Support Specialist

• Respond to customer questions about application functionality and usage.
• Troubleshoot software errors, configuration issues, and data synchronization problems.
• Provide support through phone, email, remote sessions, and support tickets.
• Assist customers with software setup, account configuration, and routine workflows.
• Investigate issues involving orders, inventory, invoices, route management, and reporting.
• Document technical problems, troubleshooting steps, and resolutions.
• Escalate complex software defects to development or engineering teams.
• Assist with software testing and verify fixes when appropriate.
• Help customers understand application features and recommended workflows.
• Maintain professional customer communication and follow support procedures.

bMobile Route Software is seeking a customer-focused Application Support Specialist to assist customers with software configuration, troubleshooting, and day-to-day application support. This role supports software used by distributors to manage orders, deliveries, inventory, invoicing, and route operations.

The ideal candidate has strong problem-solving skills, communicates technical information clearly, and enjoys helping customers resolve software issues. You will work with customers and internal technical teams to investigate application problems, maintain accurate support records, and help users get the most from the company’s software solutions., * Experience in application support, software support, technical support, or a related role.

• Strong troubleshooting and analytical skills.
• Familiarity with Windows applications and basic database concepts.
• Ability to explain technical solutions clearly to customers.
• Strong written communication and customer service skills.
• Ability to organize support tickets and prioritize multiple requests.
• Willingness to learn industry-specific software and business processes.

Preferred Qualifications

• Experience supporting business software, SaaS applications, or mobile applications.
• Familiarity with SQL queries, databases, and data synchronization.
• Knowledge of inventory management, order processing, invoicing, or delivery operations.
• Experience using help-desk ticketing and remote support tools.
• Familiarity with accounting software integrations, including QuickBooks.
• Experience documenting software issues and coordinating with development teams.

• Estimated annual salary: $55,000-$80,000, depending on experience and technical skills.
• Opportunities to develop expertise in distribution software and customer support.
• Training on company products and business workflows may be provided.
• Health insurance, retirement benefits, paid time off, and other benefits should be confirmed with the employer.

This description is a draft and does not confirm an active vacancy.

Pay: $55,000.00 - $80,000.00 per year

Benefits:

• Dental insurance
• Flexible schedule
• Relocation assistance

bMobile Route Software is a Boise, Idaho-based software company that develops solutions for direct store delivery (DSD) and distribution businesses. Its platform helps distributors manage route planning, sales orders, deliveries, inventory, mobile invoicing, payments, and warehouse operations. The company also provides customer support, onboarding, and training to help users adopt its software effectively.