Service Desk Technician

The IT Service Desk / Desktop Support Technician will provide technical support to end users by diagnosing, troubleshooting, and resolving hardware, software, and network-related issues. The successful candidate will deliver high-quality customer service while supporting users through multiple communication channels, including phone, email, online chat, remote support, and in-person assistance.

• Associate degree in Computer Systems, Information Technology, or a related field, or a minimum of two years of equivalent IT experience.
• Experience troubleshooting and resolving computer hardware, software, and network-related issues.
• Strong customer service, communication, documentation, and problem-solving skills.
• Ability to provide technical support by phone, email, online chat, remotely, and in person.
• High school diploma required.
• Microsoft Windows certification or willingness to obtain certification within the first six months., * Previous Call Center or Service Desk experience.
• Experience maintaining, troubleshooting, installing, configuring, and upgrading computer equipment.
• Experience documenting service tickets and working within established Service Level Agreements (SLAs).
• Experience providing basic technical training to end users.

New Graduates

Yes. New graduates are accepted if they possess an Associate degree in Computer Systems, Information Technology, or a related field.

Candidates without the required degree may qualify with a minimum of two years of relevant IT experience.