Help Desk Engineers - L1/L2 Support
Astir IT Solutions, Inc.
Erie, PA, United States
5 days ago
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Role details
Contract type
Contract
Employment type
Full-time (> 32 hours)
Experience level
Experienced
Experience required
3 years minimum
Working hours
Regular working hours
Job source
Tech stack
Microsoft Windows
Active Directory
JIRA
Networking Basics
Information Technology
User Administration
Servicenow
Requirements
- Bachelor’s degree or diploma in IT, Computer Science, or related field.
- 3+ years of experience for L1, 3-6+ years for L2 roles.
- Strong knowledge of Windows OS, basic networking, and hardware troubleshooting.
- Experience with Active Directory, user account management, and access control.
- Familiarity with ITSM tools (ServiceNow, Jira, Remedy, etc.).
- Good communication and customer service skills.
Apply for this position
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Apply on www.dice.com
Prepare application
- Draft this with your agent
- Open in Claude
- Open in ChatGPT
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