Help Desk Engineers - L1/L2 Support

Astir IT Solutions, Inc.
Erie, PA, United States
5 days ago
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Role details

Contract type
Contract
Employment type
Full-time (> 32 hours)
Experience level
Experienced
Experience required
3 years minimum
Working hours
Regular working hours
Job source

Tech stack

Microsoft Windows Active Directory JIRA Networking Basics Information Technology User Administration Servicenow

Requirements

  • Bachelor’s degree or diploma in IT, Computer Science, or related field.
  • 3+ years of experience for L1, 3-6+ years for L2 roles.
  • Strong knowledge of Windows OS, basic networking, and hardware troubleshooting.
  • Experience with Active Directory, user account management, and access control.
  • Familiarity with ITSM tools (ServiceNow, Jira, Remedy, etc.).
  • Good communication and customer service skills.

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