Support Engineer - Support Engineer II

Job Description: This position is responsible for the installation, maintenance and troubleshooting of desktop computers, peripherals, software and related systems. Responsibilities include the timely resolution of issues affecting hardware, software and user permissions, as well as routine hardware maintenance.

Detailed knowledge of basic computer concepts, PC hardware and software troubleshooting, and workstation (desktop/laptop) hardware.

Experience supporting Windows XP/7 and Server operating systems in a managed desktop environment.

Experience supporting Macintosh OS X (10.4 & upwards) desirable.

Basic working knowledge of Linux/UNIX systems (Red Hat preferable) at a user level.

Solid knowledge of networks including Ethernet, TCP/IP, and Windows Server networking.

Self motivated with the ability to work independently with minimal supervision.

Ability to maintain Customer Focus, stay motivated and be proactive.

Insist on the highest standards from self and others.

Good verbal and written communication skills.

Good attention to detail and organizational skills.

Must be able to safely lift up to 50 lbs.

Microsoft MCSA/MCSE desirable.

Additional vendor administrator level certifications preferred, especially Apple ACMT/ACSP and Cisco CCNA.

BS Degree in computer science or combination of education and relevant experience.

3-6 years relevant work experience.

Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.

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