Telehealth Technology Coordinator

MedStar Health is seeking a compassionate, tech-savvy Telehealth Technology Coordinator at MedStar St. Mary’s Hospital. This position supports telehealth and connected-care services within our hospitals. In this hands-on role, you will bring telehealth technology directly to patients’ bedsides, coordinate virtual visits, and help ensure a seamless experience for patients, families, providers, and clinical teams., * Coordinate bedside telehealth services, including remote consultations and rounding, family video visits, virtual interpretation, and remote patient-monitoring enrollment.

• Manage, troubleshoot, clean, and maintain telehealth devices in collaboration with clinical teams, Information Services, Nursing Informatics, and other partners.
• Respond to telehealth requests, assess stakeholder needs, coordinate patient flow, and provide timely support to patients, providers, and hospital staff.
• Document telehealth activities accurately, identify barriers, and contribute to service improvements that enhance the patient and provider experience.
• Deliver compassionate, professional support while following patient-safety, infection-control, privacy, and PPE protocols.

• High school diploma or GED required; associate degree preferred.
• One to two years of experience in a clinical or customer-service environment.
• Excellent communication, interpersonal, and customer-service skills.
• Knowledge of medical terminology and comfort working in a hospital setting.
• Strong technical aptitude, attention to detail, and ability to troubleshoot basic technology concerns.
• Ability to think critically, manage competing priorities, and remain professional in a fast-paced environment.
• Comfort donning and removing PPE when entering and exiting patient isolation rooms.

*Relevant education and professional experience may be considered in accordance with the position’s equivalency requirements. This position has a hiring range of : USD $20.57 - USD $36.27 /Hr.

Skills: Clinical Information, Communication Skills, Customer Support/Service, Detail Oriented, High School Diploma, Hospital, Identify Issues, Infection Control, Interpersonal Skills, Medical Terminology, Needs Assessment, Nursing Informatics, Patient Follow-up, Patient Safety, Privacy Protocols, RMON, Technical Leadership, Telehealth, Time Management