IT Support Manager

• Troubleshoots and resolves trouble tickets related to technical difficulties with hardware, software, and the network
• Resolves Triage Level II and Level III trouble tickets
• Resolves Network switch and connectivity issues
• Collaborates with development staff to recreate problems in the test environment
• Verifies issue resolution on the customer’s behalf
• Verifies with the customer that the issue has been resolved and update the ticketing system
• Interface with infrastructure, database, and development personnel
• Communicates plan, progress, and issues in a timely manner
• Actively contributes to ongoing process improvement
• Ability to complete multiple simultaneous projects in a timely manner
• Performs other related duties to benefit the mission/vision of the organization

• Bachelor’s degree in IT, engineering, computer science or a related field required
• 2+ year’s customer support/help desk experience
• Strong communications, interpersonal, and analytical skills
• Ability and desire to provide excellent customer-service to internal customers
• Working knowledge of MS operating systems and applications
• Working knowledge of MS operating systems and applications
• Ability to work independently and in a dynamic environment
• Automotive software experience a plus

• Weekly pay
• Paid holidays & paid time off
• Paid training
• Stock Awards (select management and front-line team member’s eligible)

Insurance / Retirement:

• Insurance: medical, vision, dental, accident, critical illness and hospital indemnity plans
• Up to 12 weeks paid pregnancy leave (disability leave)
• Paid Parental Leave
• Health savings
• Flex spending accounts (tax free)
• Short-term and Long-term disability plans
• Life Insurance (Whole Life and Term)
• 401k with company match

Learning, Tuition Assistance and Career Development:

• Digital career path tool to assist with career development
• Continuous training through Asbury’s Internal Learning Management System

Professional growth and development opportunities Additional advantages:

• Student loan relief resources
• Employee assistance program
• Employee discounts on parts and service repairs
• Scholarship awards
• Opportunities to join our community service initiatives, which includes paid volunteer hours
• Aggressive Employee referral program with bonus opportunities

Members.