IT Support Specialist

The IT Support Specialist delivers high-quality technical support, software training, and user enablement across the firm. This role blends hands-on help desk work with creating and delivering training that improves staff proficiency with firm technologies. It requires strong technical skills, clear communication, and the ability to work effectively in a fast-paced legal environment. Responsibilities include providing first- and second-level support for hardware, software, mobile devices, and network issues; conducting individual and group training; and developing user guides and onboarding materials. The Specialist also assists with software rollouts and upgrades, supports user adoption, and collaborates with IT leadership to enhance technology and user experience, ensuring attorneys and staff receive timely, discreet support.

· Associate degree in IT or related field; bachelor’s preferred. Additional technical or legal technology certifications are a plus.

· 3-5 years of IT support or help desk experience, with proven ability to diagnose and resolve hardware, software, and network issues.

· Experience in a law firm or professional services environment

· Experience delivering end-user training and developing instructional materials, preferably with enterprise tools such as Microsoft 365, endpoint management platforms, and eDiscovery systems.

· Provide first- and second-level support for hardware, software, mobile devices, and network issues, ensuring fast, customer-focused incident resolution.

· Support software rollouts, system upgrades, and technology initiatives, including user training and adoption.

· Strong communication, presentation, and instructional skills, with the ability to simplify complex technical concepts.

· Effective multitasking, problem-solving, and escalation judgment in a fast-paced legal environment.

· High professionalism, confidentiality, and customer-service excellence when supporting attorneys and staff.

• 401(k)
• 401(k) matching
• Dental insurance
• Disability insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Founded in 1976, Scott Douglass & McConnico LLP is one of the largest litigation boutiques in Texas. We are a highly respected firm of 40+ seasoned trial lawyers and experienced litigators who handle complex litigation and administrative law proceedings. Our firm works with clients in many industries including energy, oil & gas, technology, manufacturing, pharmaceuticals, finance, retail and real estate, as well as professional services providers such as attorneys and accountants.