Senior IT Support Engineer

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• Provide Level 2/3 technical support for attorneys, legal staff, and business professionals, resolving hardware, software, application, and connectivity issues. \n

• Administer Microsoft Entra ID/Azure AD and Active Directory, including user accounts, permissions, security groups, and access management. \n

• Manage Microsoft Intune for device enrollment, configuration, software deployment, endpoint policies, and provisioning. \n

• Support Microsoft 365 and Exchange Online, including Outlook troubleshooting, mailbox administration, permissions, and distribution groups. \n

• Troubleshoot Windows desktops, laptops, operating systems, and applications. \n

• Package, deploy, and troubleshoot software applications across Windows environments. \n

• Support legal applications and document management platforms such as iManage, Litera, Kofax, and Adobe Acrobat. \n

• Assist with Windows Server, Group Policy, patching, and basic infrastructure troubleshooting. \n

• Troubleshoot networking, VPN, authentication, and remote connectivity issues. \n

• Collaborate with senior engineers and infrastructure teams to resolve escalated technical issues. \n

• Maintain technical documentation, support procedures, and system configurations. \n, Join an established NYC law firm in a hands-on technical support role, working closely with attorneys, business professionals, and IT teams to maintain reliable technology operations and support critical legal workflows.

• 5+ years of IT support experience, ideally at the Level 2/3 level. \n

• Prior experience working within a law firm or supporting law firm IT environments is required. \n

• Hands-on experience with Microsoft Intune, Entra ID/Azure AD, and Active Directory. \n

• Strong Microsoft 365 and Exchange Online administration and troubleshooting experience. \n

• Experience with software deployment, endpoint management, and Windows troubleshooting. \n

• Familiarity with legal applications and document management systems. \n

• Strong troubleshooting skills across hardware, software, applications, and networking. \n

• Ability to independently resolve escalated technical issues and support demanding end users. \n

• Strong communication skills and experience supporting attorneys and senior professionals. \n