IT Service Coordinator

This is a coordination-focused position rather than a programming role. You will work with customers and technical team members, keep track of open requests, organize information, and make sure important details do not get lost between the initial request and the completion of the service.

The right person should be comfortable working with computers, communicating with different people throughout the day, and keeping several small tasks organized at the same time.

Responsibilities

• Receive and organize customer service requests.
• Keep track of open technical support cases and their status.
• Coordinate appointments between customers and technical staff.
• Follow up on requests that are waiting for information, approval, or completion.
• Maintain accurate customer and service records.
• Enter and update information in internal systems and spreadsheets.
• Prepare basic service summaries and status reports.
• Communicate schedule changes and updates to customers.
• Make sure technicians have the information they need before starting a service request.
• Help organize documentation related to software, hardware, networks, and other IT services.
• Review completed requests and make sure required information has been recorded.
• Escalate urgent or unresolved issues to the appropriate team member.
• Assist with general administrative tasks related to IT projects and customer support.
• Keep digital files and service documentation organized.
• Help improve simple day-to-day processes when something can be handled more efficiently.

• Previous experience in customer service, office administration, coordination, or a similar role is preferred.
• Comfortable using computers and common office software.
• Good working knowledge of email, spreadsheets, and online systems.
• Strong organizational skills and attention to detail.
• Clear and professional communication.
• Able to prioritize several requests without losing track of deadlines.
• Comfortable communicating with both customers and technical employees.
• Able to learn new software and internal systems quickly.
• Reliable, punctual, and capable of working independently.

What We’re Looking For

We’re looking for someone who can keep things moving.

You don’t have to be a network engineer or software developer for this position. A basic understanding of technology is helpful, but being organized, responsive, and willing to learn is more important.

A good candidate is the type of person who notices when a request has been sitting unanswered, remembers to follow up, and keeps information easy for the rest of the team to find.

• Paid training
• Professional work environment
• Opportunity to learn about IT services and business systems
• Exposure to technical support, cloud solutions, cybersecurity, and IT projects
• Opportunities for professional growth
• Stable full-time position

Pay: $25.00 - $29.00 per hour

Expected hours: 40.0 per week, * 401(k)

• Dental insurance
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Vision insurance