IT Support Specialist

The IT Support Specialist is a full-time position responsible for maintaining computer systems and user access and supporting and assisting employees of Bloom Health Centers. You will diagnose, repair, and maintain hardware and software components. You will install and configure computer hardware and provide IT support for the organization. You will routinely interact with various departments, listen to their technical needs, and implement IT solutions to resolve. This person will work under the supervision of the IT Infrastructure Security Manager. The ideal candidate will have a passion for technology, show a drive for continuous learning, and be able to work in a fast-paced environment.

Expectations

• Maintains digital account access and permissions for all incoming, current, and outgoing employees under the supervision of the IT Infrastructure Security Manager.
• Serves as the company’s internal point of contact on low-level IT inquiries and requests for assistance. Assists clinical and admin employees with technology use and user-end interface questions.
• Assists IT Infrastructure Security Manager on field calls to other Bloom locations located in the Mid-Atlantic region.
• Instructs incoming personnel in basic use of Microsoft 365 Office environment, addresses technology-based questions, and troubleshoots end user issues.
• Assists IT department in setting up technology hardware equipment, uploads necessary software, performs function checks, and troubleshoots as needed. Equipment setup includes: computer workstations, phone systems, IT infrastructure systems (routers, etc.), monitors, laptops and other equipment that will fall into a similar category.

• Associates degree and/or certifications in a related field.
• Must have a reliable vehicle to be able to travel to all Bloom locations.
• Must be available for an 8-hour shift between the following times: Monday-Friday 8:00 AM - 5:00 PM (some exceptions apply).
• Must have advanced computer skills: (Windows, Outlook, Word, Excel, Office 365).
• Must be organized, reliable, professional and be able to maintain confidentiality.
• Must be able to clearly communicate through speaking, reading, and writing in English.
• Must be proficient in customer service and communication skills.
• Preferred to have experience or understanding in Electronic Medical Records., * IT: 1 year (Preferred)

Other Requirements

• Minimal travel (25%) may be necessary to be present in the different office locations as necessary for employee support.
• All offers of employment at Bloom Health Centers are contingent upon clear results of a thorough background check.

Included Benefits

• Health, Dental, and Vision Insurance
• Free Life Insurance
• 401(k) Match
• Opportunity to grow and expand
• PTO (including increases with years of service, holidays, and floating days), * 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

We believe that no one should feel alone, and we are sure you feel the same. We are a Maryland & Virginia company specializing in providing traditional and innovative psychiatric & psychotherapy treatments to the residents of the Mid-Atlantic area. We are rapidly growing and are looking for a motivated IT Support Specialist to grow with us. Bloom Health Centers provides comprehensive behavioral health services by a group of competent, independent practitioners. We diagnose and treat children, adolescents, adults, and the geriatric population. Psychological testing and neuropsychological testing are available for a variety of disorders, including ADHD, brain injuries and head trauma, and memory problems.

Vision

Too many people dismiss their mental health needs by assuming it will get better or that they can “tough it out.” For many people, this simply is not true. At Bloom Health Centers, we want to help you find the balance and perspective you need to live your best life. And since people can struggle with their mental health at any point in their lifetime, we work with clients of all ages.

Our dedicated team of psychiatrists, therapists, and psychologists, focus on producing positive results through treatment of stress, anxiety, depression, PTSD, and many other disorders. Our foundation of success is based on our ABCs:

• All as One