Desktop Support Technician

Provide advanced IT field support to users by resolving incidents and service requests relating to end-user devices, workplace technology, and associated systems., * Ensure compliance with IT security policies, standards, and operational guidelines

• Install, configure, maintain, and support hardware including desktops, laptops, printers, and related end-user devices
• Perform advanced troubleshooting across hardware, software, network connectivity, and user environment issues
• Conduct advanced diagnostics and root cause analysis for recurring or high-impact incidents, and drive permanent resolution where possible
• Provide support for enterprise applications, collaboration platforms, and cloud services
• Collaborate with vendors for hardware repairs, warranty matters, and software licensing issues
• Assist in IT infrastructure projects, including deployments, migrations, upgrades, and site-related technical activities
• Provide input on IT security, compliance, operational improvements, and technical best practices
• Drive consistency in support practices, documentation, ticket handling, and adherence to defined procedures
• Identify process gaps, inefficiencies, and recurring service issues, and recommend practical improvements
• Promote a culture of accountability, professionalism, customer focus, and continuous improvement

• 3+ years of hands-on endpoint support experience in a corporate/Enterprise IT environment
• Proven experience supporting users with hardware, software, network connectivity, and enterprise applications

Skills

• Strong troubleshooting and fault-finding capability
• Good interpersonal and communication skills
• Ability to manage multiple priorities in a fast-paced support environment
• Strong customer-service orientation
• Process-driven mindset with attention to quality and consistency
• Dedicated, accountable, and goal-oriented
• Strong technical focus, * Microsoft technology certifications or equivalent relevant technical certifications, * Briefly list the environments and tools you have supported hands-on: desktops/laptops, Microsoft 365, Active Directory, Entra ID, printers, network/Wi-Fi, and ticketing systems.

Experience:

• IT endpoint support in a corporate environment: 3 years (Required)

License/Certification:

• driver’s license (Required)
• Own Vehicle (Required)

Join EOH USA and help shape the future of IT support.

At EOH USA, we are committed to delivering reliable, high-quality technology services that enable our clients and teams to perform at their best. We value professionalism, continuous improvement, collaboration, and practical innovation. As we continue to grow, we are looking for experienced, motivated professionals who want to make a meaningful impact and help strengthen our service capability.

We are seeking a IT Field Support Engineer to join our team and play a key role in technical support delivery. This position requires a strong hands-on support background and sound technical judgment, on site at Lake Charles, Louisiana.

The successful candidate will not only resolve incidents and service requests on end-user devices.