IT Support Admin - (Desktop/ LAN/ Network Technician)

The M&A Asset Configuration Technician configures, tests, deploys, tracks, and supports devices placed at offices. The role images laptops and desktops; configures VoIP phones and network equipment; performs hardware testing, troubleshooting, and warranty repairs; validates new images; and reports findings to the Tools Team for resolution. Additional responsibilities include data backup, third-party software installation, asset inventory and tracking, shipping and receiving, basic Active Directory administration, LAN connectivity troubleshooting, procedure and documentation development, ticket management, and support for acquisition and PC refresh projects.

Primary Job Duties:

· Image laptops and desktops

· Configure computers and install third party software

· Configure VoIP phones & network hardware

· Troubleshoot software/hardware

· Warranty repairs and ability to repair hardware

· Troubleshoot network/LAN issues

· Perform basic Active Directory tasks, including routine account and device administration

· Ability to lift up to 50lbs

· Create and maintain technical procedures, configuration records, and troubleshooting documentation

Skills/Experience:

Mandatory Skills:

· Experience imaging PCs at scale through PXE boot and USB is required. Candidates must have basic knowledge of networking, Active Directory, and Microsoft 365, along with intermediate-to-expert knowledge of Windows 11. Required experience also includes ServiceNow, remote support tools, PC hardware and software troubleshooting, VoIP configuration, data backup, third-party software installation, and asset handling. Candidates must demonstrate strong organizational, documentation, and communication skills; manage multiple priorities under tight deadlines; and collaborate effectively as part of a team.

Required Skills:

· Asset & Inventory handling

· Imaging experience with PXE and USB

· Basic Active Directory & SCCM experience

· Intermediate to expert skills with Win11 OS

· Installation of software both manual and Software Center

· Troubleshooting & multi-task skills

Desired Skills:

· Intermediate skills with Excel

· Knowledge of AI and ability to leverage AI for improvements, · An associate degree or relevant certification or at least two years of related experience in a corporate IT support environment are required.